Account Manager, Mid Book, SME & Growth

Airwallex
Singapore
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Relationship building","Negotiation","Problem-solving","Accountability"]

Own revenue growth for a portfolio of 200–300 existing SME customers in Singapore by identifying upsell, cross-sell, and expansion opportunities across Airwallex’s product suite. Use real-time client and transaction data to qualify opportunities and drive closed revenue. Build relationships with key decision-makers, run high-intent outreach via phone/WhatsApp/email, and maintain a data-driven Salesforce pipeline through forecasting and conversion tracking.

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Airwallex
Airwallex
2 months ago

Account Manager, Mid Book, SME & Growth

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own revenue growth for a portfolio of 200–300 existing SME customers in Singapore by identifying upsell, cross-sell, and expansion opportunities across Airwallex’s product suite. Use real-time client and transaction data to qualify opportunities and drive closed revenue. Build relationships with key decision-makers, run high-intent outreach via phone/WhatsApp/email, and maintain a data-driven Salesforce pipeline through forecasting and conversion tracking.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Identify and execute upsell, cross-sell, and expansion opportunities within an assigned portfolio of existing SME customers.
  • •Build deep, multi-stakeholder relationships (including C-level where relevant) to understand customer needs and design value-based solutions.
  • •Monitor real-time client and transaction data to spot usage patterns, risk signals, and high-revenue potential accounts, then convert these into qualified opportunities and closed revenue.
  • •Conduct rapid, high-intent outreach to key decision-makers via phone, WhatsApp, and email immediately after signals are identified.
  • •Own a data-driven pipeline in Salesforce (or similar CRM), including forecasting, activity tracking, and conversion metrics, and collaborate cross-functionally to influence outcomes and the product roadmap.

Key Requirements

  • •At least 3+ years of B2B experience managing and growing technology or fintech relationships with SME accounts, focused on revenue expansion and product adoption.
  • •Strong verbal and written communication skills in both English and Chinese, with confidence running commercial conversations and negotiations.
  • •Experience with complex sales cycles and selling to senior stakeholders (including C-level executives), ideally in a multi-product environment.
  • •Proven track record of delivering against KPIs and revenue targets within an existing customer base.
  • •Relationship-building ability, plus an analytical mindset comfortable interpreting data and usage trends to derive actionable insights.
Experience:3+ yearsFintechB2B SaaS
Skills:CommunicationRelationship buildingNegotiationProblem-solvingAccountability
Languages:EnglishChinese
Tech Stack:SalesforceWhatsAppEmail

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
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