Airwallex

2 weeks ago

Account Manager, Mid Book, SME & Growth

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Own revenue growth for a portfolio of 200–300 existing SME customers in Singapore by identifying upsell, cross-sell, and expansion opportunities across Airwallex’s product suite. Use real-time client and transaction data to qualify opportunities and drive closed revenue. Build relationships with key decision-makers, run high-intent outreach via phone/WhatsApp/email, and maintain a data-driven Salesforce pipeline through forecasting and conversion tracking.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Identify and execute upsell, cross-sell, and expansion opportunities within an assigned portfolio of existing SME customers.
•Build deep, multi-stakeholder relationships (including C-level where relevant) to understand customer needs and design value-based solutions.
•Monitor real-time client and transaction data to spot usage patterns, risk signals, and high-revenue potential accounts, then convert these into qualified opportunities and closed revenue.
•Conduct rapid, high-intent outreach to key decision-makers via phone, WhatsApp, and email immediately after signals are identified.
•Own a data-driven pipeline in Salesforce (or similar CRM), including forecasting, activity tracking, and conversion metrics, and collaborate cross-functionally to influence outcomes and the product roadmap.

Key Requirements

•At least 3+ years of B2B experience managing and growing technology or fintech relationships with SME accounts, focused on revenue expansion and product adoption.
•Strong verbal and written communication skills in both English and Chinese, with confidence running commercial conversations and negotiations.
•Experience with complex sales cycles and selling to senior stakeholders (including C-level executives), ideally in a multi-product environment.
•Proven track record of delivering against KPIs and revenue targets within an existing customer base.
•Relationship-building ability, plus an analytical mindset comfortable interpreting data and usage trends to derive actionable insights.

Experience:3+ yearsFintechB2B SaaS

Skills:CommunicationRelationship buildingNegotiationProblem-solvingAccountability

Languages:EnglishChinese

Tech Stack:SalesforceWhatsAppEmail

Company Brief

Airwallex

Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Singapore, Singapore

Founded: 2015

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Airwallex

2 weeks ago

Account Manager, Mid Book, SME & Growth

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Identify and execute upsell, cross-sell, and expansion opportunities within an assigned portfolio of existing SME customers.
•Build deep, multi-stakeholder relationships (including C-level where relevant) to understand customer needs and design value-based solutions.
•Monitor real-time client and transaction data to spot usage patterns, risk signals, and high-revenue potential accounts, then convert these into qualified opportunities and closed revenue.
•Conduct rapid, high-intent outreach to key decision-makers via phone, WhatsApp, and email immediately after signals are identified.
•Own a data-driven pipeline in Salesforce (or similar CRM), including forecasting, activity tracking, and conversion metrics, and collaborate cross-functionally to influence outcomes and the product roadmap.

Key Requirements

•At least 3+ years of B2B experience managing and growing technology or fintech relationships with SME accounts, focused on revenue expansion and product adoption.
•Strong verbal and written communication skills in both English and Chinese, with confidence running commercial conversations and negotiations.
•Experience with complex sales cycles and selling to senior stakeholders (including C-level executives), ideally in a multi-product environment.
•Proven track record of delivering against KPIs and revenue targets within an existing customer base.
•Relationship-building ability, plus an analytical mindset comfortable interpreting data and usage trends to derive actionable insights.

Experience:3+ yearsFintechB2B SaaS

Skills:CommunicationRelationship buildingNegotiationProblem-solvingAccountability

Languages:EnglishChinese

Tech Stack:SalesforceWhatsAppEmail

Company Brief

Airwallex

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Singapore, Singapore

Founded: 2015

Glassdoor: 3.7

Website LinkedIn Glassdoor