ServiceNow Business Analyst

General Dynamics
United States
Workplace: HybridFull timeUSD 107,744 - 138,000Function: Business OperationsExperience: 6+ yearsEducation: bachelorsSkills: ["Analytical skills","Documentation skills","Communication skills","Cross-functional collaboration","Requirements facilitation"]

Support NIH/NIAID ServiceNow platform enhancements by assessing business processes and translating stakeholder needs into functional requirements and actionable specifications. You will analyze current IT capabilities, identify gaps and operational inefficiencies, and develop business models, process flows, and workflow documentation for ITSM, ITOM, CMDB, SecOps, and vulnerability response modules. Collaborate with architects, developers, and administrators, validate solutions through Agile ceremonies, and support design reviews and release readiness checkpoints.

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FursaFursa
General Dynamics
General Dynamics
3 days ago

ServiceNow Business Analyst

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Support NIH/NIAID ServiceNow platform enhancements by assessing business processes and translating stakeholder needs into functional requirements and actionable specifications. You will analyze current IT capabilities, identify gaps and operational inefficiencies, and develop business models, process flows, and workflow documentation for ITSM, ITOM, CMDB, SecOps, and vulnerability response modules. Collaborate with architects, developers, and administrators, validate solutions through Agile ceremonies, and support design reviews and release readiness checkpoints.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Assess NIH/NIAID business processes, identify operational and functional requirements, and translate stakeholder needs into ServiceNow specifications.
  • •Gather, analyze, and document functional and operational requirements for ServiceNow modules including ITSM, ITOM, CMDB, SecOps, and vulnerability response.
  • •Create conceptual business models, process maps, workflow diagrams, and functional specifications.
  • •Evaluate organizational baselines and workflows to find gaps and inefficiencies, and develop strategies for improvement.
  • •Support Agile ceremonies and solution validation through design reviews, sprint activities, demonstrations, and release readiness checkpoints.
Travel: Low travel

Pay and Benefits

Salary: USD 107,744 - 138,000
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Bachelor’s degree (or equivalent experience).
  • •6+ years of business analyst or functional analyst experience in a large enterprise environment.
  • •Hands-on experience supporting or analyzing ServiceNow workflows, processes, or modules.
  • •Experience developing business requirements, user stories, and acceptance criteria with workflow documentation.
  • •Experience participating in Agile development processes, including backlog refinement and acceptance validation.
Experience:6+ years
Education:Bachelor's
Skills:Analytical skillsDocumentation skillsCommunication skillsCross-functional collaborationRequirements facilitation
Tech Stack:ServiceNowAgile MethodologyITSMITOMCMDBSecOpsVulnerability ResponseBacklog refinementSprint planning

Eligibility

Security Clearance:MBI (T2)

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn