ServiceNow - Technical Consultant_ITOM Developer

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Software EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Stakeholder management","Work independently","Manage multiple priorities"]

Lead and deliver complex ServiceNow implementations with a focus on ITOM/CSM outcomes. Design scalable CSM solutions aligned to enterprise architecture, provide hands-on expertise across CSM modules (case, knowledge, entitlements, onboarding), and model customer workflows. Architect and manage integrations using REST/SOAP APIs, IntegrationHub, and MID Server, ensuring seamless data flow across CRM, ERP, finance, and third-party systems while applying ITIL-aligned ITSM processes.

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FursaFursa
NTT
NTT
1 week ago

ServiceNow - Technical Consultant_ITOM Developer

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead and deliver complex ServiceNow implementations with a focus on ITOM/CSM outcomes. Design scalable CSM solutions aligned to enterprise architecture, provide hands-on expertise across CSM modules (case, knowledge, entitlements, onboarding), and model customer workflows. Architect and manage integrations using REST/SOAP APIs, IntegrationHub, and MID Server, ensuring seamless data flow across CRM, ERP, finance, and third-party systems while applying ITIL-aligned ITSM processes.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead design and delivery of scalable CSM solutions aligned with enterprise architecture and best practices.
  • •Provide hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
  • •Architect and manage real-time integrations with CRM, finance systems, and third-party platforms.
  • •Integrate ServiceNow with CRM, ERP, financial systems, and external applications while ensuring interoperability and seamless data flow.
  • •Apply ITSM processes (Incident, Problem, Change, Service Catalog) mapped to ITIL standards.

Key Requirements

  • •Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
  • •3+ years of experience in ServiceNow and 4+ years of CSM experience.
  • •Proven track record of successful ServiceNow implementations in enterprise environments.
  • •Should be CIS – CSM certified.
  • •Strong understanding of ServiceNow architecture and data model; hands-on development with JavaScript/GlideScript and related ServiceNow tooling.
Experience:3+ yearsServiceNowCSMITSMITOMEnterprise environmentsDigital transformation
Education:Bachelor's
Skills:CommunicationPresentationStakeholder managementWork independentlyManage multiple priorities
Certifications:CIS – CSM certified
Tech Stack:ServiceNowITOMCSMCase ManagementKnowledge ManagementEntitlementsCustomer OnboardingServiceNow architectureData modelRESTSOAPIntegrationHubMID ServerIntegration workflowsJavaScriptGlideScriptFlow DesignerServiceNow StudioAgileDevOps

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn