NTT

1 year ago

MS Engineer (L1)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide entry-level remote technical support to data center clients by investigating, diagnosing, and resolving incidents and problems. Maintain support processes, follow procedures, and use service assurance tools to collect performance data and report on SLAs. Document and close incidents, update knowledge articles and ticketing systems, escalate unresolved issues, and perform monitoring and maintenance tasks to ensure zero missed SLA conditions.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Handle requests for support according to procedures and maintain the support process.
•Investigate and diagnose incidents using service assurance software, collecting performance statistics and creating reports.
•Identify and resolve problems following agreed procedures; prioritize and troubleshoot incidents and seek resolution.
•Escalate unresolved incidents and follow up until resolution; provide service recovery after incident resolution.
•Document and close resolved incidents, maintain accurate configuration items (CIs), and update knowledge articles, systems, portals, and ticketing tools per SOPs.

Key Requirements

•Bachelor's degree or equivalent in Information Technology, Computing, or a related field.
•Associate-level certification in data center technologies (e.g., Cisco CCNA (DC)).
•Entry-level experience in call center routing technologies and voice over IP (VoIP).
•Entry-level experience with security/firewalls, networking (routing, switching, distribution, core/access layers), and IT infrastructure (storage, backup, computing, server virtualization).
•Entry-level experience providing remote technical support, including diagnosis and troubleshooting for data centre technologies.

Experience:Data centreIT supportNetworkingRemote support

Education:Bachelor's in Information Technology or Computing

Skills:Customer service orientedProactive thinkingProblem-solvingSelf-organizedAttention to detail

Certifications:CCNA (DC)

Tech Stack:CiscoCCNA (DC)NetAppEMCDellAvayaVoIPSecurity/firewallsNetworkingRoutingSwitchingDistributionServer virtualizationStorageBackupRemote consoleManagement agentRedundancyService assurance toolsTicketing tools

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT