Room Service Waiter

Kempinski
Dubai
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 1-2 yearsSkills: ["Communication","Guest service","Professionalism","Attention to detail","Customer-focused service"]

Provide courteous, professional, and efficient room service to guests, serving food and beverages while following hotel standards and Kempinski DNA values. Take accurate orders using a POS ordering system, communicate details to the kitchen, and support upselling by explaining menus, ingredients, and potential food allergies. Maintain cleanliness, set up dining areas, handle opening/closing procedures, and deliver checks while addressing guest enquiries and reporting complaints for follow-up.

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Kempinski
Kempinski
6 hours ago

Room Service Waiter

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Provide courteous, professional, and efficient room service to guests, serving food and beverages while following hotel standards and Kempinski DNA values. Take accurate orders using a POS ordering system, communicate details to the kitchen, and support upselling by explaining menus, ingredients, and potential food allergies. Maintain cleanliness, set up dining areas, handle opening/closing procedures, and deliver checks while addressing guest enquiries and reporting complaints for follow-up.
Location: Dubai
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Hospitality & Food Service
Seniority: Entry level

Key Responsibilities

  • •Provide courteous, professional, efficient room service consistent with hotel standards and Kempinski values.
  • •Take and process accurate food and drink orders using POS, order slips, or memorization.
  • •Communicate order details to kitchen staff, serve orders, and maintain a tidy dining area with proper table setup.
  • •Explain menus, portions, ingredients, and potential food allergies; perform upselling and offer alternatives.
  • •Deliver checks, collect bill payments, complete opening/closing procedures, monitor supplies to reduce spoilage/wastage, and handle/report guest enquiries and complaints.

Key Requirements

  • •Minimum 1 to 2 years’ experience in a similar position.
  • •Preferably experience in an international, luxury five-star hotel.
  • •Excellent English communication skills.
  • •Knowledge of food and beverage items offered by the assigned department.
  • •Ability to take accurate orders and handle upselling and alternatives based on menu offerings.
Experience:1-2 yearsHospitalityLuxury hotelsFood and beverageFive-star hotel
Skills:CommunicationGuest serviceProfessionalismAttention to detailCustomer-focused service
Languages:English
Tech Stack:POS

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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