HSBC

1 week ago

Senior Digital Product Manager, Conversational Banking - International Wealth and Premier Banking (Kowloon City, Kowloon, HK)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own the end-to-end product lifecycle for HSBC’s conversational banking AI bot platform (chat and voice). Drive customer adoption of conversational channels, increase automation using AI and GenAI, and design/build digital customer experience journeys in a lean agile environment. Act as product owner/champion, shape product strategy using research and usage data, manage the product backlog, and align delivery to group standards, customer outcomes, and operational risk requirements.

Location: Hong Kong

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Own the end-to-end product lifecycle for conversational banking platform capabilities and journeys.
•Design, build, and run digital customer experience journeys for conversational channels with cross-functional teams in a lean agile environment.
•Act as product owner/champion for one or more products, selecting delivery methods such as predictive and/or agile.
•Analyse market/user research, feedback, expert input, and usage data to identify needs and opportunities.
•Prioritise product requirements and manage the product backlog to enable agile delivery, including shaping journey design and building transactional chatbots.

Key Requirements

•Previous experience in Digital Product Management.
•Deep experience in customer-facing Conversational AI and GenAI products, ideally in banking/fintech.
•Extensive experience across digital product development, including opportunity identification, requirements, deployment, launch, and post-launch performance management.
•Experience operating with SAFe and quarterly planning cycles, with work well-defined, prioritised, estimated, and dependencies understood.
•Excellent command of English, Mandarin and Cantonese.

Experience:BankingFintechDigital product development

Skills:Problem-solvingStakeholder managementCommunicationRelationship buildingData-driven analysis

Languages:EnglishMandarinCantonese

Tech Stack:Conversational AIGenAIAgentic AIAI bot platformChatVoiceSAFeAgileScrumDigital customer experienceTransactional chatbots

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

1 week ago

Senior Digital Product Manager, Conversational Banking - International Wealth and Premier Banking (Kowloon City, Kowloon, HK)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Hong Kong

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Own the end-to-end product lifecycle for conversational banking platform capabilities and journeys.
•Design, build, and run digital customer experience journeys for conversational channels with cross-functional teams in a lean agile environment.
•Act as product owner/champion for one or more products, selecting delivery methods such as predictive and/or agile.
•Analyse market/user research, feedback, expert input, and usage data to identify needs and opportunities.
•Prioritise product requirements and manage the product backlog to enable agile delivery, including shaping journey design and building transactional chatbots.

Key Requirements

•Previous experience in Digital Product Management.
•Deep experience in customer-facing Conversational AI and GenAI products, ideally in banking/fintech.
•Extensive experience across digital product development, including opportunity identification, requirements, deployment, launch, and post-launch performance management.
•Experience operating with SAFe and quarterly planning cycles, with work well-defined, prioritised, estimated, and dependencies understood.
•Excellent command of English, Mandarin and Cantonese.

Experience:BankingFintechDigital product development

Skills:Problem-solvingStakeholder managementCommunicationRelationship buildingData-driven analysis

Languages:EnglishMandarinCantonese

Tech Stack:Conversational AIGenAIAgentic AIAI bot platformChatVoiceSAFeAgileScrumDigital customer experienceTransactional chatbots

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn