Customer Support Engineer

Metriport
San Francisco
Workplace: OnsiteFull timeUSD 120,000 - 160,000 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Problem-solving","Collaboration","Prioritization","Customer-focused"]

Join Metriport as the first Customer Support Engineer on the Customer Success team, owning inbound technical issues end-to-end, building automated support infrastructure, and feeding product with customer insights to scale a healthcare data platform.

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FursaFursa
Metriport
Metriport
3 months ago

Customer Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 56 minutes agoStatus: Live

Job Summary

Join Metriport as the first Customer Support Engineer on the Customer Success team, owning inbound technical issues end-to-end, building automated support infrastructure, and feeding product with customer insights to scale a healthcare data platform.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Be the first responder on all inbound technical issues, owning resolution end-to-end from triage to fix to follow-up.
  • •Build and maintain Metriport's automated support systems, including ticketing workflows, runbooks, and self-service tooling.
  • •Reproduce bugs, determine root cause, and hand off well-documented escalations to the on-call engineering team when needed.
  • •Synthesize patterns in customer issues into structured, actionable feedback for the Product team.
  • •Create and maintain internal and external knowledge bases, FAQs, and integration guides to help customers help themselves.

Pay and Benefits

Salary: USD 120,000 - 160,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveRemote Work

Key Requirements

  • •3+ years in a technical support, developer support, or software engineering role with direct exposure to customer-facing issue resolution.
  • •Written and deployed production code with API familiarity (consumed or built/consumed APIs and webhooks).
  • •Strong focus on resolution: able to handle high ticket volume, ruthlessly prioritizing and communicating status clearly.
  • •Problem solving: capable of navigating ambiguous, multi-constraint problems with thorough investigation and a defensible rationale.
  • •Collaborative: able to work across teams and levels of technical fluency, translating technical details for non-technical stakeholders.
Experience:3+ yearsHealthcareHealthtechSaaS
Skills:CommunicationProblem-solvingCollaborationPrioritizationCustomer-focused
Tech Stack:APIsWebhooksTicketingAutomationPylon

Eligibility

Visa:US citizen/visa only
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Metriport
Metriport provides a SaaS metrics platform that centralizes, validates, and visualizes business and product metrics to help teams track KPIs, ensure data reliability, and make data-driven decisions.
Industry: Data Infrastructure
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