n8n

1 week ago

Customer Success Manager - Guided US Central

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own a portfolio of ~30 enterprise accounts in the US Central Guided segment, acting as the primary post-sales partner from onboarding through adoption, renewal, and long-term expansion. Run a disciplined customer operating cadence (kickoffs, success planning, executive reviews/QBRs, health checks) to monitor usage, manage risks/escalations, and communicate measurable ROI. Partner cross-functionally with Support, Solutions Engineering, Product, and Sales to unblock customers, drive retention, and surface expansion opportunities.

Location: Texas

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own an enterprise customer portfolio as the primary post-sales partner across onboarding, adoption, and renewal.
•Lead customer kickoffs and success planning, aligning goals, timelines, responsibilities, and measurable outcomes.
•Drive onboarding and enablement for technical and business audiences to accelerate time-to-value and unblock implementation challenges.
•Establish and run an operating cadence (health checks, executive syncs, QBRs) using customer data and adoption insights to guide priorities.
•Monitor customer health and usage signals, manage escalations, quantify business value/ROI narratives, and partner to progress upsell/cross-sell expansion opportunities.

Pay and Benefits

Perks:EquityHealth InsuranceDentalVision401kRemote WorkLearning Budget

Key Requirements

•Manage a portfolio of enterprise SaaS customers and run end-to-end kickoffs, onboardings, stakeholder alignment, and QBRs.
•Translate product usage into measurable business outcomes, ROI, and executive-ready narratives.
•Engage credibly with IT and engineering stakeholders on APIs, integrations, authentication, environments, and automation architecture, escalating when needed.
•Support renewals and expansion opportunities (upsell/cross-sell) with a track record of retention and growth.
•Maintain operational rigor via a structured customer operating cadence and strong follow-through with stakeholders.

Experience:Enterprise SaaS

Education:

Skills:CommunicationCross-functional collaborationOperational rigorStakeholder managementCustomer relationship building

Languages:English

Tech Stack:APIsIntegrationsAuthenticationAutomation architectureWorkflow automationIPaaS

Company Brief

n8n

n8n provides a fair‑code workflow automation and orchestration platform that lets technical teams connect apps, build complex automations and integrate AI/LLMs via a visual, node‑based interface; available self‑hosted or cloud‑hosted.

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Revenue: USD 25M to 50M

Growth: Growth Stage Startup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: Berlin, Germany

Founded: 2019

Glassdoor: 4.4

Website LinkedIn Glassdoor

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n8n