French Speaking Customer Service Support Representative

Support customers across the full lifecycle from Global Shared Service Centers, handling complex needs, escalations, and order-related inquiries. You’ll manage customer orders, product returns, and quotations with accuracy, coordinate pre-sales and post-booking activities, and ensure timely follow-up to resolution. The role includes inbound/outbound interactions by phone, email, and chat, collaborative problem-solving with internal stakeholders, and accurate data maintenance using tools like Oracle and Salesforce.