French Speaking Customer Service Support Representative

Emerson
Debrecen
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Decision-making","Customer-focused mindset","Ownership"]

Support customers across the full lifecycle from Global Shared Service Centers, handling complex needs, escalations, and order-related inquiries. You’ll manage customer orders, product returns, and quotations with accuracy, coordinate pre-sales and post-booking activities, and ensure timely follow-up to resolution. The role includes inbound/outbound interactions by phone, email, and chat, collaborative problem-solving with internal stakeholders, and accurate data maintenance using tools like Oracle and Salesforce.

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Emerson
Emerson
1 month ago

French Speaking Customer Service Support Representative

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Last checked: 3 hours agoStatus: Live

Job Summary

Support customers across the full lifecycle from Global Shared Service Centers, handling complex needs, escalations, and order-related inquiries. You’ll manage customer orders, product returns, and quotations with accuracy, coordinate pre-sales and post-booking activities, and ensure timely follow-up to resolution. The role includes inbound/outbound interactions by phone, email, and chat, collaborative problem-solving with internal stakeholders, and accurate data maintenance using tools like Oracle and Salesforce.
Location: Debrecen
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage customer orders, product returns, and quotations with accuracy and efficiency.
  • •Handle inbound and outbound customer interactions (phone, email, chat) to resolve inquiries and issues.
  • •Support pre-sales and post-booking activities, ensuring timely order follow-up through resolution.
  • •Collaborate with internal stakeholders (sales, logistics, finance, operations) to remove roadblocks and improve process flow.
  • •Deliver consistent, high-quality customer experience by following standard processes and using tools such as Oracle and Salesforce.

Key Requirements

  • •Bachelor’s degree or relevant experience in customer service or shared services.
  • •Strong communication skills in English (written and verbal).
  • •Professional proficiency in French (written and verbal) to support customer interactions.
  • •Experience in customer operations, preferably in a Shared Service Center environment.
  • •Ability to manage multiple priorities in a fast-paced, results-driven environment.
Experience:2-4 yearsCustomer operationsShared Service Center environment
Education:Bachelor's
Skills:CommunicationProblem-solvingDecision-makingCustomer-focused mindsetOwnership
Languages:EnglishFrench
Tech Stack:OracleSalesforceSFDCERP/CRM systemsDigital toolsEnterprise applications

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn