ServiceNow Technical Lead

NTT
Plano
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 10+ yearsEducation: mastersSkills: ["Technical leadership","Communication","Stakeholder management","Independent work","Priority management"]

Lead and deliver complex ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and related modules. Architect scalable solutions, gather requirements with stakeholders, and provide technical leadership and mentorship to junior consultants and developers. Build, customize, and configure ServiceNow applications, ensuring platform integrity, security, and performance. Integrate ServiceNow with external systems using REST/SOAP APIs and MID Servers, while staying current on releases and supporting pre-sales solutioning and demos.

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FursaFursa
NTT
NTT
4 days ago

ServiceNow Technical Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 4 days ago

Job Summary

Lead and deliver complex ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and related modules. Architect scalable solutions, gather requirements with stakeholders, and provide technical leadership and mentorship to junior consultants and developers. Build, customize, and configure ServiceNow applications, ensuring platform integrity, security, and performance. Integrate ServiceNow with external systems using REST/SOAP APIs and MID Servers, while staying current on releases and supporting pre-sales solutioning and demos.
Location: Plano
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules.
  • •Collaborate with stakeholders to gather requirements, define scope, and architect scalable ServiceNow solutions.
  • •Provide technical leadership and mentorship to junior consultants and developers.
  • •Customize and configure ServiceNow applications using best practices while maintaining platform integrity.
  • •Integrate ServiceNow with external systems using REST/SOAP APIs and MID Servers; perform code reviews, performance tuning, and security/compliance adherence.

Key Requirements

  • •Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
  • •10+ years of hands-on experience with the ServiceNow platform (development and administration).
  • •Successful ServiceNow implementations in enterprise environments.
  • •ServiceNow certifications: CSA and at least 1 CIS-(any) and CAD (Junior track), CSA and at least 2 CIS-(any) and CAD (Intermediate track), or CAS and at least 3 CIS-(any) and CAD (Senior track).
  • •Strong skills in ServiceNow ITSM, ITOM, HRSD, and CSM.
Experience:10+ yearsEnterpriseDigital transformation
Education:Master's
Skills:Technical leadershipCommunicationStakeholder managementIndependent workPriority management
Certifications:CSACIS-(any)CADCAS
Tech Stack:ServiceNowITSMITOMHRSDCSMJavaScriptGlideScriptFlow DesignerServiceNow StudioRESTSOAPMID ServersAgileDevOps

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn