NTT

1 month ago

Helpdesk Associate-MS Office

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Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide helpdesk and technical support related to Microsoft Office and hybrid (office and remote) administration. Monitor dashboards, perform reporting and workflow allocation, and conduct quality analysis of service delivery. Analyze service issues, support troubleshooting, and act as an escalation point/coach for less experienced colleagues. Serve as a liaison between customers and internal departments to resolve online system problems accurately and on time.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Monitor live dashboards and perform reporting and workflow allocation.
•Conduct quality analysis on agreed service-delivery aspects and perform trending/in-depth analysis on service delivery components.
•Act as a coach and escalation point for less experienced colleagues.
•Provide technical guidance to identify, prioritize, and resolve problems using processes and instructions.
•Liaise between customers and internal departments to ensure online system problems are resolved accurately and timely.

Key Requirements

•Ideally have university education, preferably a technical degree, or Microsoft certifications.
•Be aware of Microsoft Operating Systems local and hybrid administration and Microsoft Office applications.
•Have experience providing hybrid (office and remote) IT support (advantage).
•Demonstrate good reporting abilities.
•Have strong communication and customer service skills, including fluency in English and flexibility to work shifts if required.

Skills:CommunicationCustomer serviceProblem-solvingTroubleshootingReporting

Certifications:Microsoft certifications

Languages:English

Tech Stack:Microsoft Operating SystemsMicrosoft OfficeMS Office

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT