Customer Services

Qureos
Atlanta
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Empathy","Organizational skills","Teamwork"]

Serve as the first point of contact for customer enquiries via phone, email, and live chat. Assess customer needs, resolve product and service issues, and provide clear solutions while meeting time limits. Maintain detailed CRM records, process orders and requests, and collaborate with teams to handle complex cases. Stay current on products and policies and feed back on process improvements to enhance the customer experience.

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FursaFursa
Qureos
Qureos
3 days ago

Customer Services

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 33 minutes agoStatus: Live

Job Summary

Serve as the first point of contact for customer enquiries via phone, email, and live chat. Assess customer needs, resolve product and service issues, and provide clear solutions while meeting time limits. Maintain detailed CRM records, process orders and requests, and collaborate with teams to handle complex cases. Stay current on products and policies and feed back on process improvements to enhance the customer experience.
Location: Atlanta
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Serve as the primary point of contact for customer enquiries via telephone, email, and live chat.
  • •Identify and assess customer needs to provide appropriate solutions and alternatives within time limits.
  • •Resolve product/service problems by clarifying complaints, determining causes, and explaining best solutions.
  • •Maintain accurate CRM records of customer interactions, transactions, comments, and complaints.
  • •Process orders, forms, applications, and requests and collaborate to resolve complex issues.

Key Requirements

  • •Proven experience in a customer-facing role such as customer service or client support.
  • •Exceptional verbal and written communication with a strong command of English.
  • •Strong problem-solving skills and the ability to resolve issues efficiently under time limits.
  • •Empathy, patience, and the ability to manage stressful situations calmly.
  • •Strong IT literacy with proficiency in MS Office and experience using CRM systems.
Skills:CommunicationProblem-solvingEmpathyOrganizational skillsTeamwork
Languages:English
Tech Stack:MS OfficeCRM systemsLive chatTelephoneEmail

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn