Manager - GC Client Services, Treasury - Asia (Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188)

Lead HSBC’s Global Custody Client Services in Kuala Lumpur, driving service excellence across custody and banking client inquiries. Manage a team of Client Service Managers to resolve complex day-to-day issues, monitor query mailboxes and performance against KPIs/SLAs, and escalate where needed. Use client query logs and Q-track data to improve efficiency, reduce root causes, implement service improvements, and manage incidents while maintaining internal control and compliance standards.