Spanish Speaking Application/Systems Support (Online Booking/Reservation Systems) (Open)

Amadeus
Philippines
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Professionalism","Analytical thinking","Problem-solving","Clear communication","Customer support"]

Provide first-line, Spanish-speaking support to hospitality customers for Amadeus online booking and reservation systems. Triage and recover functional/technical incidents within service levels, document interactions in the CRM, and escalate unresolved issues to resolver groups or external providers. Keep customers informed about critical problem status, apply product knowledge to resolve queries on first contact, and continuously improve the Knowledge Solutions database.

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Amadeus
Amadeus
18 hours ago

Spanish Speaking Application/Systems Support (Online Booking/Reservation Systems) (Open)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide first-line, Spanish-speaking support to hospitality customers for Amadeus online booking and reservation systems. Triage and recover functional/technical incidents within service levels, document interactions in the CRM, and escalate unresolved issues to resolver groups or external providers. Keep customers informed about critical problem status, apply product knowledge to resolve queries on first contact, and continuously improve the Knowledge Solutions database.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Respond to customer questions about Amadeus products and solutions (functionality and interactions between solution components).
  • •Acknowledge, investigate, and recover incidents within service levels using knowledge solutions.
  • •Escalate incidents outside team scope to 3rd-level resolver groups or external service providers and follow up.
  • •Provide updates on the status of critical problems.
  • •Document customer interactions and troubleshooting steps clearly and consistently in the CRM system.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •Completed tertiary education (or equivalent) in a relevant discipline.
  • •Have the required technical/functional knowledge and experience in your discipline.
  • •Familiarity with hotel software solutions or related hospitality systems.
  • •Demonstrate analytical thinking, problem-solving skills, and clear communication with diverse audiences.
  • •Work effectively with a moderate level of guidance from a manager.
Experience:HospitalityHotel software
Skills:ProfessionalismAnalytical thinkingProblem-solvingClear communicationCustomer support
Languages:Spanish
Tech Stack:CRMKnowledge Solutions database

Company Brief

Amadeus
Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Madrid, Spain
Founded: 1987
WebsiteLinkedIn