Allianz

4 months ago

Customer Service Assistant (Brisbane, QLD, AU, 4000)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Customer Service Assistant role handling inbound and outbound calls in Allianz Partners’ Easy Living program. Based in Brisbane, you’ll deliver compassionate support, understand customer needs, provide accurate information, log cases, and collaborate with internal teams to drive customer satisfaction and retention.

Location: Brisbane

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage inbound and outbound calls to provide outstanding service.
•Understand customer needs and deliver timely, appropriate solutions.
•Offer accurate information on products, services, and entitlements.
•Build rapport with customers to ensure high satisfaction and retention.
•Handle complex enquiries and escalate complaints when required.

Key Requirements

•A positive, professional communicator with a customer-first mindset.
•Strong attention to detail and accurate data entry skills.
•Ability to work within set procedures, protocols, and turnaround times.
•Reliability, punctuality, and commitment to teamwork.
•Willingness to learn, grow, and participate in ongoing development.

Experience:Insurance

Skills:CommunicationCustomer serviceData entryTeamworkAttention to detail

Languages:English

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Allianz

4 months ago

Customer Service Assistant (Brisbane, QLD, AU, 4000)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Brisbane

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage inbound and outbound calls to provide outstanding service.
•Understand customer needs and deliver timely, appropriate solutions.
•Offer accurate information on products, services, and entitlements.
•Build rapport with customers to ensure high satisfaction and retention.
•Handle complex enquiries and escalate complaints when required.

Key Requirements

•A positive, professional communicator with a customer-first mindset.
•Strong attention to detail and accurate data entry skills.
•Ability to work within set procedures, protocols, and turnaround times.
•Reliability, punctuality, and commitment to teamwork.
•Willingness to learn, grow, and participate in ongoing development.

Experience:Insurance

Skills:CommunicationCustomer serviceData entryTeamworkAttention to detail

Languages:English

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn