Miele

1 week ago

Service Business Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead Planning, Customer Resolutions and Back Office teams within the Customer Service Business Support organization, and oversee outsourced service partner performance. Translate business strategy into clear operational priorities, measurable outcomes, and improved governance using operational data, customer insight, and root-cause analysis. Manage complex escalations and executive complaints, and drive cross-team initiatives that simplify processes, reduce customer effort, support digital self-service, and improve operational efficiency.

Location: Reading

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Create a high-performing, customer-focused culture with clear expectations, accountability, regular communication, and continuous development.
•Translate business objectives into practical operational plans, team priorities, and measurable performance outcomes in collaboration with Service Operations leaders.
•Use operational data and customer insight to monitor performance, strengthen governance, and recommend improvements.
•Oversee complex customer escalations, executive complaints, regulatory matters, and small claims to effective resolution.
•Lead improvement initiatives across internal teams and external service partners to simplify processes, reduce customer effort, support digital self-service, and improve efficiency.

Pay and Benefits

Salary: GBP 45,000 - 55,000 annually

Perks:Gym MembershipEye Tests

Key Requirements

•Proven management experience in customer service, contact centre, aftersales or service operations, including working with outsourced service partners.
•Ability to turn business plans into clear operational priorities, measurable outcomes, and sustainable performance improvements.
•Experience developing high-performing teams through coaching, performance management, capability building, succession planning, and accountability standards.
•Confident analytical and problem-solving skills using operational data, customer insight, and root-cause analysis to prioritize and make decisions.
•Visible, resilient, and highly organized leadership with the ability to manage complex customer issues and influence stakeholders constructively.

Skills:LeadershipCoachingPerformance managementAnalytical thinkingProblem-solving

Company Brief

Miele

Manufacturer of premium domestic and commercial appliances including washers, dryers, dishwashers, ovens, and vacuum cleaners, known for engineering quality, longevity, and innovative household technologies.

Industry: Home Appliances

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Bootstrapped

Headquarters: Gütersloh, Germany

Founded: 1899

Website LinkedIn

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Miele

1 week ago

Service Business Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Reading

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Create a high-performing, customer-focused culture with clear expectations, accountability, regular communication, and continuous development.
•Translate business objectives into practical operational plans, team priorities, and measurable performance outcomes in collaboration with Service Operations leaders.
•Use operational data and customer insight to monitor performance, strengthen governance, and recommend improvements.
•Oversee complex customer escalations, executive complaints, regulatory matters, and small claims to effective resolution.
•Lead improvement initiatives across internal teams and external service partners to simplify processes, reduce customer effort, support digital self-service, and improve efficiency.

Pay and Benefits

Salary: GBP 45,000 - 55,000 annually

Perks:Gym MembershipEye Tests

Key Requirements

•Proven management experience in customer service, contact centre, aftersales or service operations, including working with outsourced service partners.
•Ability to turn business plans into clear operational priorities, measurable outcomes, and sustainable performance improvements.
•Experience developing high-performing teams through coaching, performance management, capability building, succession planning, and accountability standards.
•Confident analytical and problem-solving skills using operational data, customer insight, and root-cause analysis to prioritize and make decisions.
•Visible, resilient, and highly organized leadership with the ability to manage complex customer issues and influence stakeholders constructively.

Skills:LeadershipCoachingPerformance managementAnalytical thinkingProblem-solving

Company Brief

Miele

Industry: Home Appliances

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Bootstrapped

Headquarters: Gütersloh, Germany

Founded: 1899

Website LinkedIn