Account Manager (Madrid) - Portugués Avanzado

Fresha
Madrid
Workplace: OnsiteFull timeEUR 35,000 - 45,000 annuallyFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Proactive","Communication","Relationship-building","Problem-solving","Teamwork"]

Manage and grow a portfolio of beauty and wellness clients in Spain by meeting monetization KPIs and educating customers on Fresha’s platform and FreshaPay. Optimize client profiles, consult on using tools to maximize revenue, and deliver an exceptional customer experience through clear communication and video-call meetings. Partner with Sales, Onboarding, and Product teams to improve the customer journey and use consultative selling to understand needs and drive adoption.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Fresha
Fresha
1 month ago

Account Manager (Madrid) - Portugués Avanzado

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Manage and grow a portfolio of beauty and wellness clients in Spain by meeting monetization KPIs and educating customers on Fresha’s platform and FreshaPay. Optimize client profiles, consult on using tools to maximize revenue, and deliver an exceptional customer experience through clear communication and video-call meetings. Partner with Sales, Onboarding, and Product teams to improve the customer journey and use consultative selling to understand needs and drive adoption.
Location: Madrid
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Meet monetization KPIs by educating customers on Fresha’s value and onboarding them to become active FreshaPay users.
  • •Help salons optimize their profiles and use Fresha tools to maximize income through personalized advisory based on needs and business type.
  • •Ensure an excellent customer experience by fostering positive relationships through video-call meetings and clear communication.
  • •Collaborate with Sales and Onboarding teams to deliver a strong customer experience from first click through each growth stage.
  • •Use consultative selling techniques to understand client needs and ensure they leverage all platform features.

Pay and Benefits

Salary: EUR 35,000 - 45,000 annually

Key Requirements

  • •More than 1 year of experience as an Account Manager, with the ability to adapt, reach goals, and interest in the beauty sector.
  • •Experience using and analyzing data and reports to improve performance, with a proactive, continuously learning mindset.
  • •Prior commercial experience in outbound calling or a related sales role (preferred), with strong oral and written communication.
  • •Ability to present to clients in Portuguese and Spanish (ideally also advanced English) via Google Meet.
  • •Creative, open-minded problem solver with strong relationship-building skills and a team-first attitude.
Experience:1+ yearsBeautyWellness
Skills:ProactiveCommunicationRelationship-buildingProblem-solvingTeamwork
Languages:SpanishPortugueseEnglish
Tech Stack:Google Meet

Company Brief

Fresha
Fresha operates a global bookings and business management platform for salons, spas and beauty professionals, offering appointment scheduling, point-of-sale, payments, marketing tools and a consumer marketplace to connect clients with local services.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn