Customer Success Manager (Q4)

Salesforce
São Paulo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Presentation","Stakeholder management","Professionalism","Collaboration","Relationship building","Ability to learn"]

Serve as the primary technical and operational customer advocate for Salesforce’s largest Signature Success accounts, driving adoption, renewals, and expansion. Function as a core cloud SME, orchestrate Signature deliverables, and translate customer business needs into platform solutions. Proactively guide customers on feature releases, triage high-severity incidents, and coordinate value communication across internal partners and customer stakeholders in the IT and business leadership teams.

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FursaFursa
Salesforce
Salesforce
2 days ago

Customer Success Manager (Q4)

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Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the primary technical and operational customer advocate for Salesforce’s largest Signature Success accounts, driving adoption, renewals, and expansion. Function as a core cloud SME, orchestrate Signature deliverables, and translate customer business needs into platform solutions. Proactively guide customers on feature releases, triage high-severity incidents, and coordinate value communication across internal partners and customer stakeholders in the IT and business leadership teams.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the Core Cloud subject matter expert for technical and operational configuration needs and configuration for the customer.
  • •Own end-to-end customer accountability for orchestration of Signature deliverables, experience, and renewal/expansion outcomes.
  • •Cultivate relationships with customer IT and business executive leadership and sponsors to drive Signature Success adoption.
  • •Advise customers on Salesforce Marketing platform outcomes by coordinating Signature Success services, providing proactive feature guidance, and helping manage risks/challenges during implementation.
  • •Advocate during triage and resolution of high-severity cases; conduct quarterly reviews to recommend releases that improve stability, performance, and feature enhancement.

Key Requirements

  • •5+ years of relevant experience in Technical Customer Success, Customer Success Management, SaaS platform use, project leadership, or technical solutions/architecture.
  • •Exceptional communication and presentation skills, with influence at executive and C-level.
  • •Ability to analyze technical concepts and translate them into business terms, mapping business requirements to technical features.
  • •Experience coordinating customer work during high-volume and key events.
  • •Experience leading cross-functional efforts to resolve or disposition customer needs or projects (Preferred: +2 years in Salesforce ecosystem; Salesforce certifications are a plus).
Experience:5+ yearsSaaSTechnology consultingCustomer successTechnical customer success
Skills:CommunicationPresentationStakeholder managementProfessionalismCollaborationRelationship buildingAbility to learn
Tech Stack:Salesforce platformSalesforceSignature SuccessAgentforceSalesforce Marketing

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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