Autodesk

1 month ago

Business Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Own and drive the success of Autodesk PD&M customers in Korea by overseeing onboarding, adoption, and expansion of Autodesk solutions to deliver measurable business outcomes. Manage a portfolio of ~15-20 regional customers, co-create tailored success plans, leverage data-driven insights to mitigate risks, and collaborate across Sales, CS, Renewals, Marketing, and Channel Partners to ensure coordinated adoption.

Location: Seoul

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Co-create and execute a tailored Customer Success Plan with assigned PD&M customers, aligning on their mission-critical priorities, key initiatives, and adoption plans for Autodesk solutions, while driving specific actions to ensure success, aimed at helping customers achieve their desired business outcomes
•Lead and orchestrate Customer Success planning and execution, holding customers, Autodesk teams, and Channel Partners accountable for agreed actions for greater impact on adoption
•Co-document the tangible business value each customer is achieving through Autodesk solutions, capturing these as success stories to demonstrate measurable outcomes and success
•Support customers during onboarding of new solutions, identifying and assisting at-risk customers with low product adoption to help them fully utilize the products and services they have invested in, reducing churn risk
•Partner with Autodesk Sales, Customer Success, Technical Sales, Renewals, and Channel Partners to drive coordinated adoption motions

Key Requirements

•Experience in the PD&M industry.
•Familiarity with Autodesk PD&M solutions such as AutoCAD, Inventor, Vault Professional, Fusion, CAM, or related engineering software. Ability to discuss engineering and manufacturing workflows with customers and understand how technology supports business outcomes; deep technical expertise is not required.
•5+ years of experience in Sales, Customer Success, or Technical/Implementation Consulting; or Project Manager who has worked with various SaaS solutions for digital transformation
•Planning and operation experience or consulting, pre-sales and implementation experience for PDM/PLM in manufacturing industry is a strong plus
•Proven ability to engage and influence stakeholders across engineering, operations, manufacturing, and executive leadership teams, building trusted advisor relationships that drive adoption

Experience:5+ yearsPD&MManufacturing

Skills:CommunicationLeadershipProblem-solving

Tech Stack:AutoCADInventorVault ProfessionalFusion 360CAM

Company Brief

Autodesk

Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Autodesk

1 month ago

Business Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Seoul

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Co-create and execute a tailored Customer Success Plan with assigned PD&M customers, aligning on their mission-critical priorities, key initiatives, and adoption plans for Autodesk solutions, while driving specific actions to ensure success, aimed at helping customers achieve their desired business outcomes
•Lead and orchestrate Customer Success planning and execution, holding customers, Autodesk teams, and Channel Partners accountable for agreed actions for greater impact on adoption
•Co-document the tangible business value each customer is achieving through Autodesk solutions, capturing these as success stories to demonstrate measurable outcomes and success
•Support customers during onboarding of new solutions, identifying and assisting at-risk customers with low product adoption to help them fully utilize the products and services they have invested in, reducing churn risk
•Partner with Autodesk Sales, Customer Success, Technical Sales, Renewals, and Channel Partners to drive coordinated adoption motions

Key Requirements

•Experience in the PD&M industry.
•Familiarity with Autodesk PD&M solutions such as AutoCAD, Inventor, Vault Professional, Fusion, CAM, or related engineering software. Ability to discuss engineering and manufacturing workflows with customers and understand how technology supports business outcomes; deep technical expertise is not required.
•5+ years of experience in Sales, Customer Success, or Technical/Implementation Consulting; or Project Manager who has worked with various SaaS solutions for digital transformation
•Planning and operation experience or consulting, pre-sales and implementation experience for PDM/PLM in manufacturing industry is a strong plus
•Proven ability to engage and influence stakeholders across engineering, operations, manufacturing, and executive leadership teams, building trusted advisor relationships that drive adoption

Experience:5+ yearsPD&MManufacturing

Skills:CommunicationLeadershipProblem-solving

Tech Stack:AutoCADInventorVault ProfessionalFusion 360CAM

Company Brief

Autodesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor