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Box

2 days ago

Program Manager, Consumption Products

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Own the global customer-facing consumption program for AI-powered and platform monetization, managing daily consumption monitoring, exception handling, and operational controls. Serve as the first-line subject matter expert for consumption billing questions across Account Teams and GTM stakeholders. Partner with Business Analytics and Product teams to investigate usage patterns and reporting needs, assess policy/product changes, and drive expansion of consumption billing to new products.

Location: New York, Chicago, San Francisco, Redwood City

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Own the customer-facing consumption program globally, monitoring daily consumption, overage trends, and program activity to drive unresolved issues to closure.
•Coordinate operational actions including exception handling, managing customer controls, advising on account-specific treatments, and providing validated data for customer reporting and billing.
•Serve as the first-line subject matter expert for consumption billing questions from Account Teams and GTM stakeholders, providing guidance on program mechanics, alerts, and commercial considerations.
•Work with Business Analytics and Product teams to investigate usage patterns and reporting capabilities, translating business requirements into actionable requests for analysts and data specialists.
•Review product updates and policy changes for operational impact and help expand consumption billing to new products, contributing to internal playbooks and customer-facing guidance.

Pay and Benefits

Salary: USD 125,500 - 157,000 annually

Equity and Bonus:Equity

Key Requirements

•4+ years of experience in management consulting, program management, operations, or a cross-functional business role in a consulting firm, SaaS, or technology company.
•Strong understanding of SaaS business models and consumption-based or usage-based pricing, including AI-driven products.
•Quantitative analysis experience, able to perform moderate analyses and interpret data prepared by others.
•Clear written and verbal communication with the ability to simplify complex policies, workflows, and commercial terms for diverse audiences.
•Strong attention to detail when handling customer-specific terms, exceptions, alerts, and operational actions.

Experience:4+ yearsSaaSTechnology companyManagement consulting

Skills:Quantitative analysisCommunicationAttention to detailCross-functional coordinationCustomer focus

Languages:English

Company Brief

Box

Provides cloud content management, file sharing, and collaboration services for businesses, enabling secure content storage, workflow automation, and integrations with enterprise apps to manage and share files across organizations.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Redwood City, United States

Founded: 2005

Website LinkedIn