International Customer Service Specialist (m/w/d)

Sonova
Switzerland
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Service orientation","Structured work","Attention to detail","Priority setting","Ability to handle multiple topics in parallel"]

Own customer service and handle order and warranty processing for B2B customers in Switzerland. Process orders, offers, and warranty cases for distributors and group companies in SAP, and maintain customer, warranty, and CRM-relevant data for Europe and MENA. Support local customer-support teams with order-to-cash activities across SAP and other ERP systems, and contribute to process optimization through documentation, test procedures, and improvements.

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FursaFursa
Sonova
Sonova
3 weeks ago

International Customer Service Specialist (m/w/d)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own customer service and handle order and warranty processing for B2B customers in Switzerland. Process orders, offers, and warranty cases for distributors and group companies in SAP, and maintain customer, warranty, and CRM-relevant data for Europe and MENA. Support local customer-support teams with order-to-cash activities across SAP and other ERP systems, and contribute to process optimization through documentation, test procedures, and improvements.
Location: Switzerland
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own customer service and handle order and warranty processing for Switzerland (B2B).
  • •Process orders, offers, and warranty cases for internal/external distributors and group companies in SAP.
  • •Maintain and update customer, warranty, and CRM-relevant information for Europe and MENA.
  • •Support local customer-support teams in order-to-cash processes in SAP and other ERP systems.
  • •Contribute to optimization and further development of processes, including documentation, test procedures, and process adjustments.

Key Requirements

  • •At least 3 years of experience in customer service, sales support, order management, or a similar role.
  • •Understanding of commercial context and business KPIs.
  • •Experience with ERP systems, ideally SAP.
  • •Commercial training or a degree in business administration/management or a comparable field.
  • •Structured, detail-oriented work style with strong service orientation and ability to prioritize multiple topics.
Experience:3+ years
Education:
Skills:Service orientationStructured workAttention to detailPriority settingAbility to handle multiple topics in parallel
Languages:GermanEnglish
Tech Stack:SAPERPCRM

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website