Staff Technical Program Manager, Operations

Monzo Bank
Cardiff, London
Workplace: RemoteFull timeFunction: Program & Project Management (PMO)Skills: ["Communication","Stakeholder management","Influence","Problem-solving","Data-driven decision-making"]

Lead end-to-end, cross-domain technical programs for Operations, turning ambitious ideas into clear plans and measurable outcomes. You’ll coordinate roadmaps and critical paths across product, engineering, risk, and senior stakeholders, shape adoption of new ways of working, and connect technical delivery to operational results—especially in areas like AI-powered customer support and operational platforms and processes.

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FursaFursa
Monzo Bank
Monzo Bank
3 days ago

Staff Technical Program Manager, Operations

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Last checked: 8 hours agoStatus: Live

Job Summary

Lead end-to-end, cross-domain technical programs for Operations, turning ambitious ideas into clear plans and measurable outcomes. You’ll coordinate roadmaps and critical paths across product, engineering, risk, and senior stakeholders, shape adoption of new ways of working, and connect technical delivery to operational results—especially in areas like AI-powered customer support and operational platforms and processes.
Location: Cardiff, London
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead end-to-end planning and execution of major product or platform programs spanning multiple teams and markets
  • •Define programme roadmaps and milestones, set priorities, manage trade-offs, critical paths, risks, and alignment to business goals
  • •Collaborate and communicate with technical and non-technical stakeholders to ensure alignment and speed of delivery
  • •Manage dependencies, timeline, and sequencing of delivery, and drive decisions to remove blockers
  • •Ensure operational effectiveness across your collective/area and support adoption of new ways of working

Pay and Benefits

Perks:EquityLearning BudgetRelocationVisa Sponsorship

Key Requirements

  • •Strong experience managing complex technology programmes or products from inception to launch
  • •Exceptional communication that creates clarity for both technical and non-technical audiences
  • •Comfort working in a global business with a presence in multiple markets
  • •Ability to influence across teams without direct authority, including resolving disagreements and building alignment
  • •Ability to dive into complex data and proactively identify and mitigate delivery risks while proposing technical solutions
Skills:CommunicationStakeholder managementInfluenceProblem-solvingData-driven decision-making

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Monzo Bank
Monzo is a UK-based digital bank offering mobile-first current accounts, savings, business banking, and financial tools focused on transparency, low fees, and real-time money management for consumers and small businesses.
Industry: Neobanking
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn