Treasury Management Support Specialist

Home BancShares
Little Rock
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Critical thinking","Multitasking","Prioritization","Working under time constraints"]

Provide back-office support for corporate treasury management services across regions, working directly with customers as well as branch and treasury personnel. Triage and resolve customer issues promptly within bank policy through daily phone/email support. Assist with ACH, wire, and remote deposit capture limit increases, log daily requests, and help maintain monthly customer reviews and compliance training (BSA/AML) while cross-training on cash management functions.

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Home BancShares
Home BancShares
2 months ago

Treasury Management Support Specialist

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Job Summary

Provide back-office support for corporate treasury management services across regions, working directly with customers as well as branch and treasury personnel. Triage and resolve customer issues promptly within bank policy through daily phone/email support. Assist with ACH, wire, and remote deposit capture limit increases, log daily requests, and help maintain monthly customer reviews and compliance training (BSA/AML) while cross-training on cash management functions.
Location: Little Rock
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Perform daily support for treasury management customers across regions.
  • •Assist with ACH, wire, and remote deposit capture limit increases and related customer requests.
  • •Provide telephone and email support to bankers and customers and resolve issues within bank policy.
  • •Log daily ACH wire and remote deposit increases.
  • •Prepare monthly/annual treasury management customer reviews and cross-train on cash management functions as needed.

Key Requirements

  • •High school or GED plus specialized schooling and/or on-the-job education in a specific skill area, with 7 to 11 months related experience and/or training (or an equivalent combination).
  • •Ability to read and understand simple instructions and correspondence, and write simple correspondence.
  • •Ability to perform basic mathematical operations and compute rate, ratio, and percent; ability to prepare and interpret bar graphs.
  • •Ability to utilize common sense to carry out written, oral, or diagrammed instructions and handle routine problems with several known variables.
  • •Complete required BSA/AML and other compliance training as assigned.
Education:High School
Skills:CommunicationCritical thinkingMultitaskingPrioritizationWorking under time constraints
Tech Stack:ACHWireRemote deposit captureBSA/AMLCash management10-KeyAlphanumeric data entryAccountingSpreadsheetWord processing/typing

Company Brief

Home BancShares
Bank holding company that operates Centennial Bank and provides commercial and consumer banking services, including lending, deposits, treasury management, and online banking. Serves individuals, businesses, and public entities across the southern United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Conway, United States
Founded: 1998
WebsiteLinkedIn