Client Value Partner- AI-Driven Transformation & Process Intelligence (Logistics/Transportation)

Celonis
Cologne, Munich
Workplace: RemoteFull timeFunction: Transportation & Fleet OperationsExperience: 12+ yearsSkills: ["Consultative approach","Leadership","Communication","Stakeholder management","Problem-solving"]

Own the end-to-end customer value journey for strategic logistics and transportation accounts, serving as a trusted advisor to C-level executives. Lead accountable program engagement management, drive measurable transformation outcomes, resolve escalations, and ensure adoption targets are met. Build customer advocacy through advisory boards and executive communication, mentor customer and internal teams, and collaborate with cross-functional Celonis experts to accelerate platform adoption and innovation.

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Celonis
Celonis
1 month ago

Client Value Partner- AI-Driven Transformation & Process Intelligence (Logistics/Transportation)

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Last checked: 10 hours agoStatus: Live

Job Summary

Own the end-to-end customer value journey for strategic logistics and transportation accounts, serving as a trusted advisor to C-level executives. Lead accountable program engagement management, drive measurable transformation outcomes, resolve escalations, and ensure adoption targets are met. Build customer advocacy through advisory boards and executive communication, mentor customer and internal teams, and collaborate with cross-functional Celonis experts to accelerate platform adoption and innovation.
Location: Cologne, Munich
Workplace: Remote
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Develop and maintain executive relationships and embed Celonis into customer strategic objectives.
  • •Ensure engagements are properly staffed using global cross-functional Celonis resources and provide mentorship/coaching to customer teams.
  • •Drive the end-to-end customer value journey, including program roadmap and value plans, escalations, and delivery alignment.
  • •Drive value realization and adoption with high-quality, on-time delivery and meeting usage/adoption targets.
  • •Organize customer advisory boards, act as the voice of the customer, and support thought leadership and innovation in relevant domains.

Pay and Benefits

Equity and Bonus:Equity
Perks:Parental LeavePaid LeaveLearning BudgetHealth Insurance

Key Requirements

  • •Native-level or near-native German proficiency (written and spoken).
  • •Minimum 12 years of relevant customer success, strategy consulting, or related experience (or similar industries such as Production/Manufacturing).
  • •Strong experience driving large-scale transformation programs, process re-engineering engagements, and implementations.
  • •Experience with logistics clients/processes.
  • •Deep exposure to successful change management practices.
Experience:12+ years
Skills:Consultative approachLeadershipCommunicationStakeholder managementProblem-solving
Languages:EnglishGerman
Tech Stack:Process Intelligence GraphProcess miningAI

Company Brief

Celonis
Provides cloud-based process mining and execution management software that helps organizations visualize, analyze, and optimize business processes to improve efficiency, reduce costs, and accelerate operational transformation across enterprise systems.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 2011
WebsiteLinkedIn