Specialist - Customer Success

Midis Group
Beirut
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: bachelorsSkills: ["Relationship management","Customer engagement","Customer needs analysis","Cross-functional collaboration","Escalation management"]

Act as an advisor to customers by building long-term relationships that drive satisfaction, retention, and growth. Own the customer relationship, manage internal and external stakeholders, and handle escalations to ensure timely resolution. Run regular business reviews and customer check-ins, track usage/engagement/satisfaction metrics, and identify upselling or cross-selling opportunities. Maintain accurate CRM records and prepare periodic reports to stakeholders.

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FursaFursa
Midis Group
Midis Group
1 month ago

Specialist - Customer Success

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Last checked: 9 hours agoStatus: Live

Job Summary

Act as an advisor to customers by building long-term relationships that drive satisfaction, retention, and growth. Own the customer relationship, manage internal and external stakeholders, and handle escalations to ensure timely resolution. Run regular business reviews and customer check-ins, track usage/engagement/satisfaction metrics, and identify upselling or cross-selling opportunities. Maintain accurate CRM records and prepare periodic reports to stakeholders.
Location: Beirut
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Own and manage the customer relationship and stakeholder relationships at executive, management, and technical levels.
  • •Address customer service issues and escalate complaints to ensure quick resolution.
  • •Conduct regular business reviews and customer check-ins.
  • •Track customer usage, engagement, and satisfaction metrics.
  • •Maintain accurate customer records and prepare periodic reports; identify upselling/cross-selling opportunities.

Key Requirements

  • •1–2 years of experience in Customer Success, Account Management, Customer Support, or another customer-facing role.
  • •Strong relationship management skills and the ability to engage customers proactively.
  • •Ability to identify customer needs, support product adoption, uncover upselling opportunities, and manage customer escalations.
  • •Bachelor’s degree in Business Administration or a related field.
Experience:1-2 years
Education:Bachelor's in Business Administration
Skills:Relationship managementCustomer engagementCustomer needs analysisCross-functional collaborationEscalation management
Tech Stack:CRM

Company Brief

Midis Group
Midis Group is a technology distributor delivering value-added distribution, solutions, and services across the Middle East, Africa and CIS regions, partnering with global vendors to provide IT infrastructure, cybersecurity, cloud and software solutions via channel partners.
Industry: Wholesale & Distribution
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Website