Customer Success Specialist

Own customer queries and serve as the primary customer service contact for strategic accounts, driving customer satisfaction and first-time resolution through proactive engagement. Build and maintain long-lasting relationships by acting as a trusted advisor, monitoring accounts for risks, and conducting regular check-ins with commercial colleagues. Manage orders, invoices, quotes, returns, and claims, resolve product/service issues, and use SAP/Salesforce to streamline customer workflows and KPIs.