Data Operations Manager

S&P Global
Cardiff
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Leadership","Coaching","Stakeholder management","Analytical thinking","Problem-solving"]

Lead delivery and ongoing development of a Wealth database, managing research operations and driving productivity, coverage, and service levels. You’ll coach Team Leaders and Researchers across the UK and the Philippines, manage capacity and KPIs, and deliver regular operational reporting to senior stakeholders. Partner with Product, Technology, Sales, and Editorial to align research priorities with customer and business needs, and spearhead continuous improvement of workflows and scalability.

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FursaFursa
S&P Global
S&P Global
1 month ago

Data Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 41 days agoStatus: Live

Job Summary

Lead delivery and ongoing development of a Wealth database, managing research operations and driving productivity, coverage, and service levels. You’ll coach Team Leaders and Researchers across the UK and the Philippines, manage capacity and KPIs, and deliver regular operational reporting to senior stakeholders. Partner with Product, Technology, Sales, and Editorial to align research priorities with customer and business needs, and spearhead continuous improvement of workflows and scalability.
Location: Cardiff
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop Team Leaders and Researchers to build a high-performing, collaborative culture.
  • •Own operational delivery of the Wealth database, meeting priorities, coverage goals, and service levels.
  • •Plan resources and allocate workload/capacity across teams to maximize productivity and efficiency.
  • •Monitor performance using KPIs and operational metrics, driving improvements based on trends.
  • •Partner with Product, Technology, Sales, and Editorial teams to align research priorities with customer and business needs.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •Proven experience managing operational research or data teams in a business intelligence, financial data, or information services environment.
  • •Strong understanding of the asset management industry, with knowledge of family offices or institutional investors highly desirable.
  • •Experience leading managers or Team Leaders and developing high-performing teams across multiple locations.
  • •Excellent organizational and operational management skills, balancing competing priorities to deliver business objectives.
  • •Strong analytical and problem-solving abilities using performance metrics to drive operational improvements.
Experience:Asset managementBusiness intelligenceFinancial dataInformation servicesWealth managementResearch operations
Skills:LeadershipCoachingStakeholder managementAnalytical thinkingProblem-solving

Company Brief

S&P Global
Provides financial information, analytics, benchmarks, and credit ratings to markets and institutions worldwide, offering data, research, indices, and risk assessment tools across the financial services and commodities sectors.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 1917
WebsiteLinkedIn