Customer Success Manager, Thrive For Support Teams

Thrive Global
United States
Workplace: RemoteFull timeUSD 96,000 - 118,000 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Cross-functional collaboration","Problem-solving","Data analysis","Process improvement"]

Own a portfolio of named Thrive for Support Teams (TST) client accounts end to end, serving as the primary partner from launch through renewal. Lead implementation and integration, manage ongoing workstreams, and track engagement, adoption, and outcomes to demonstrate measurable impact. Run executive business reviews, build account strategies for retention and growth, and champion client feedback across Product, Engineering, Data, Sales, Legal, and Security.

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FursaFursa
Thrive Global
Thrive Global
18 hours ago

Customer Success Manager, Thrive For Support Teams

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own a portfolio of named Thrive for Support Teams (TST) client accounts end to end, serving as the primary partner from launch through renewal. Lead implementation and integration, manage ongoing workstreams, and track engagement, adoption, and outcomes to demonstrate measurable impact. Run executive business reviews, build account strategies for retention and growth, and champion client feedback across Product, Engineering, Data, Sales, Legal, and Security.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own end-to-end client relationships for named TST accounts as the day-to-day point of contact.
  • •Lead new client launches and technical implementation/integration work across Product, Engineering, and Data.
  • •Manage ongoing client workstreams with clear action plans, tracking risks and delivery dependencies.
  • •Measure and communicate impact by translating engagement/adoption/outcomes data into recommendations and client stories.
  • •Run the business-review cycle and drive retention and growth through renewal, pricing, and expansion conversations.

Pay and Benefits

Salary: USD 96,000 - 118,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Bachelor’s degree or equivalent relevant professional experience.
  • •5+ years in customer success, account management, or a comparable client-facing role, ideally including 2+ years in a SaaS technology company.
  • •Experience independently owning named accounts in a SaaS, health technology, or enterprise services organization.
  • •Experience carrying or directly contributing to renewal and growth targets.
  • •Strong executive communication, including leading business reviews and interpreting client/program data in tools like Excel or Google Sheets.
Experience:SaaSEnterprise servicesHealth technology
Education:Bachelor's
Skills:CommunicationCross-functional collaborationProblem-solvingData analysisProcess improvement
Tech Stack:ExcelGoogle Sheets

Company Brief

Thrive Global
Provides behavior-change technology, content, and programs aimed at reducing stress and improving well-being for individuals and workplaces through science-backed coaching, digital tools, and corporate wellness solutions.
Industry: Wellness & Preventive Health
Company Size: Medium (51 to 250 employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2016
WebsiteLinkedIn