Sales Support Representative - Residential Builder

Ferguson
United States
Workplace: OnsiteFull timeUSD 18.71 - 29.92 hourlyFunction: Sales0Skills: ["Customer-focused","Problem-solving","Ability to upsell","Decision making","Follow-through"]

Support residential builder and customer needs by working with Sales associates to identify the right products and solutions. Provide personalized service through timely quotations and accurate sales orders, coordinate customer deliveries, and answer incoming sales calls. Use a CRM system and phone system effectively, respond quickly to customer needs, and follow through in a fast-paced environment while learning product knowledge and processes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Ferguson
Ferguson
2 days ago

Sales Support Representative - Residential Builder

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Support residential builder and customer needs by working with Sales associates to identify the right products and solutions. Provide personalized service through timely quotations and accurate sales orders, coordinate customer deliveries, and answer incoming sales calls. Use a CRM system and phone system effectively, respond quickly to customer needs, and follow through in a fast-paced environment while learning product knowledge and processes.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Work with Sales associates to support customer needs by determining best products and solutions.
  • •Provide personalized customer service via timely quotations and accurate sales orders.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls for general information and resolve customer concerns or questions.
  • •Use a customer relationship management (CRM) system and phone system effectively.

Pay and Benefits

Salary: USD 18.71 - 29.92 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •0-3 years of sales and/or customer service experience preferred.
  • •Experience in plumbing, HVAC, or other trades is a plus.
  • •Strong sales skills, including the ability to upsell.
  • •Proven ability to respond quickly to customer needs and make timely decisions.
  • •General digital literacy including Microsoft Office, with ability to learn product knowledge and processes quickly.
Skills:Customer-focusedProblem-solvingAbility to upsellDecision makingFollow-through
Tech Stack:CRMMicrosoft OfficePhone system

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn