Intercom

1 month ago

Principal Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Senior individual contributor in Strategic Program Management leading high-priority AI/SaaS B2B programs. Partners with executives to define programs, links execution to company strategy, creates clear structures and decision-making frameworks, drives cross-functional alignment, mitigates risks, and mentors teammates to raise program management standards.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Partner directly with execs and senior leadership to define programs of work that enable Fin to hit its highest priority company objectives
•Take a holistic view across programs, connecting the dots back to company strategy and surfacing gaps, misalignment, or opportunities to streamline
•Take ambiguous, high-stakes problems and drive them to clarity - defining the right structure, roles, and decision-making frameworks, often from scratch
•Drive cross-functional decision-making by identifying the right stakeholders, surfacing the information they need and recommendations
•Proactively identify program risks and anticipate change before it happens, driving action to course-correct and maintain momentum

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquity

Key Requirements

•8+ years of experience in program management with a track record of leading large, complex, cross-functional programs in a fast paced AI/SaaS B2B environment with an evolving strategy
•Proven experience working directly with senior level leadership and influencing executives to achieve outcomes
•High ownership and ability to manage multiple high-profile, high-visibility programs simultaneously
•A strategic thinker who connects execution to company strategy and identifies gaps across programs
•Strong facilitation and stakeholder management skills with a track record of driving alignment

Experience:8+ yearsAISaaSB2B

Skills:CommunicationFacilitationStakeholder managementMentoringProblem-solving

Languages:English

Company Brief

Intercom

Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Intercom

1 month ago

Principal Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Partner directly with execs and senior leadership to define programs of work that enable Fin to hit its highest priority company objectives
•Take a holistic view across programs, connecting the dots back to company strategy and surfacing gaps, misalignment, or opportunities to streamline
•Take ambiguous, high-stakes problems and drive them to clarity - defining the right structure, roles, and decision-making frameworks, often from scratch
•Drive cross-functional decision-making by identifying the right stakeholders, surfacing the information they need and recommendations
•Proactively identify program risks and anticipate change before it happens, driving action to course-correct and maintain momentum

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquity

Key Requirements

•8+ years of experience in program management with a track record of leading large, complex, cross-functional programs in a fast paced AI/SaaS B2B environment with an evolving strategy
•Proven experience working directly with senior level leadership and influencing executives to achieve outcomes
•High ownership and ability to manage multiple high-profile, high-visibility programs simultaneously
•A strategic thinker who connects execution to company strategy and identifies gaps across programs
•Strong facilitation and stakeholder management skills with a track record of driving alignment

Experience:8+ yearsAISaaSB2B

Skills:CommunicationFacilitationStakeholder managementMentoringProblem-solving

Languages:English

Company Brief

Intercom

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn