Technical Support Specialist

Braze
São Paulo
Workplace: HybridFull timeFunction: IT Support & HelpdeskExperience: 2-3 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Customer-centric","Multitasking","Team collaboration"]

Technical Support Specialist role within Braze’s Global Customer Support team, acting as a trusted product expert and primary contact for inbound inquiries. You will diagnose complex technical issues, guide best practices, and collaborate cross-functionally to drive product adoption and customer satisfaction, while contributing to knowledge sharing and process improvements.

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FursaFursa
Braze
Braze
4 months ago

Technical Support Specialist

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Last checked: 6 hours agoStatus: Live

Job Summary

Technical Support Specialist role within Braze’s Global Customer Support team, acting as a trusted product expert and primary contact for inbound inquiries. You will diagnose complex technical issues, guide best practices, and collaborate cross-functionally to drive product adoption and customer satisfaction, while contributing to knowledge sharing and process improvements.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Own customer inquiries end-to-end (how-to questions, technical break-fix issues, integration/configuration help, and best practice guidance), providing timely, insightful, and technically sound resolutions and suggestions
  • •Become a trusted product expert—mastering the dashboard, integrations, troubleshooting steps, and best practices
  • •Drive increased product adoption by enabling customers to effectively utilize the platform and achieve their desired outcomes
  • •Collaborate effectively with your own team members, Customer Success, Account Managers, Product and Engineering, and other cross-functional teams to deliver seamless customer experiences
  • •Proactively identify opportunities to enhance customer satisfaction and drive product adoption

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceEquityRetirementLearning StipendPar Parental

Key Requirements

  • •2-3 years of experience supporting technical products, ideally in SaaS or mobile application environments
  • •A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience
  • •Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management and resolution
  • •Hands-on experience with HTML, CSS, APIs, and/or SQL
  • •Experience with tools such as Postman, Snowflake, and/or Kibana is a plus
Experience:2-3 yearsSaaSMobile TechnologyAPIsMarketing AutomationMarketing AnalyticsBasic programming
Education:Bachelor's
Skills:CommunicationProblem-solvingCustomer-centricMultitaskingTeam collaboration
Languages:English
Tech Stack:HTMLCSSAPIsSQLPostmanSnowflakeKibanaSalesforceZendesk

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn