Sr Account Manager, Large Enterprise Commercial

PayPal
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Leadership","Mentorship","Communication","Negotiation","Analytical thinking"]

Lead a team of Account Managers to drive merchant success for large enterprise customers. Own account strategy and commercial planning to deliver revenue, margin, and KPI targets through onboarding, product adoption, retention, upsell, and cross-sell. Serve as a trusted advisor and advocate for merchant needs, manage complex terms and contracts, monitor account health, and coordinate cross-functional execution while leveraging CRM data and industry insights to fuel long-term growth.

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FursaFursa
PayPal
PayPal
2 days ago

Sr Account Manager, Large Enterprise Commercial

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Job Summary

Lead a team of Account Managers to drive merchant success for large enterprise customers. Own account strategy and commercial planning to deliver revenue, margin, and KPI targets through onboarding, product adoption, retention, upsell, and cross-sell. Serve as a trusted advisor and advocate for merchant needs, manage complex terms and contracts, monitor account health, and coordinate cross-functional execution while leveraging CRM data and industry insights to fuel long-term growth.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Develop and execute account strategies aligned to PayPal’s vision to deliver long-term value for merchants and PayPal.
  • •Lead, mentor, and grow Account Managers to deliver quarterly revenue and margin goals.
  • •Drive revenue retention, upsell, and cross-sell opportunities while consistently achieving KPIs and sales quotas.
  • •Negotiate and manage complex commercial terms, contracts, and agreements to reach mutually beneficial outcomes.
  • •Monitor account health and merchant satisfaction risks, and coordinate cross-functional teams to ensure seamless onboarding and operations.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •8+ years of relevant experience and a Bachelor’s degree (or an equivalent combination of education and experience).
  • •People management experience leading a team and developing future leaders.
  • •Experience in account management, client success, or sales, ideally in payments, technology, or financial services.
  • •Strong knowledge of the payments industry and merchant growth/retention strategies (retention, upsell, cross-sell).
  • •Proficiency using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report outcomes.
Experience:8+ yearsPaymentsFintechTechnologyFinancial servicesE-commerce
Education:Bachelor's
Skills:LeadershipMentorshipCommunicationNegotiationAnalytical thinking
Tech Stack:SalesforceCRM tools

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn