Customer Specialist

CarMax
Florence
Workplace: OnsiteFull timeUSD 17.2 - 25.8 hourlyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

Deliver a customer-first experience as a Customer Specialist in Training, guiding customers through buying, selling, and servicing vehicles. Handle sales support, appraisals, vehicle condition assessments, inventory check-in and scanning, and document processing. Coordinate service appointments and review repair order invoices for accuracy, collaborating across teams to keep the process smooth while following CarMax Environmental, Health and Safety (EH&S) requirements.

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CarMax
CarMax
1 day ago

Customer Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Deliver a customer-first experience as a Customer Specialist in Training, guiding customers through buying, selling, and servicing vehicles. Handle sales support, appraisals, vehicle condition assessments, inventory check-in and scanning, and document processing. Coordinate service appointments and review repair order invoices for accuracy, collaborating across teams to keep the process smooth while following CarMax Environmental, Health and Safety (EH&S) requirements.
Location: Florence
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
  • •Conduct accurate vehicle condition assessments and document details for appraisals and Buyer communication.
  • •Manage inventory processes such as vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections and handle administrative tasks including printing reports, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for billing accuracy while following EH&S requirements and maintaining a clean work area.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Ability to build lasting relationships and create win-win solutions for customers.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Strong attention to detail and ability to balance customer needs with business goals and follow processes accurately.
  • •High School Diploma (or equivalent) plus a valid driver’s license.
Education:Bachelor's
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Valid driver's license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn