Relationship Service Manager (Gandhinagar, GJ, IN, 382355)

HSBC
Gandhinagar
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 5-8 yearsEducation: bachelorsSkills: ["Risk management","Stakeholder management","Communication","Interpersonal skills","Commercial mindset"]

Lead first-line credit management for Credit & Capital Management (C&CM), acting as a single handoff between Relationship Managers and the Business Credit Office. Own the end-to-end credit and lending servicing journey, performing customer outreach, research, financial/credit analysis, and coordinating applications and renewals. Ensure strong underwriting controls and risk escalation, drive OKR/SLA/KPI delivery, and continuously improve client experience through technology and process alignment.

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HSBC
HSBC
13 hours ago

Relationship Service Manager (Gandhinagar, GJ, IN, 382355)

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Last checked: 13 hours agoStatus: Live

Job Summary

Lead first-line credit management for Credit & Capital Management (C&CM), acting as a single handoff between Relationship Managers and the Business Credit Office. Own the end-to-end credit and lending servicing journey, performing customer outreach, research, financial/credit analysis, and coordinating applications and renewals. Ensure strong underwriting controls and risk escalation, drive OKR/SLA/KPI delivery, and continuously improve client experience through technology and process alignment.
Location: Gandhinagar
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Deliver Business Credit Office (BCO) tasks aligned to OKRs, SLAs, and KPIs.
  • •Own the end-to-end credit and lending servicing journey, ensuring seamless processing for customers and internal stakeholders.
  • •Combine client relationship management with credit quality assessment and risk management to support required returns on risk.
  • •Coordinate and complete credit applications or renewals, manage credit terms and documents negotiation, and handle risk escalation as needed.
  • •Protect the Bank as a first line of defence by maintaining internal controls, addressing audit/regulatory recommendations, and improving productivity and client experience.

Key Requirements

  • •Bachelor’s degree in Business, Finance, or a related field.
  • •5-8 years of corporate lending experience with strong analytical skills and sound credit knowledge.
  • •Strong understanding of financing instruments and banking products for Wholesale Banking.
  • •Strong stakeholder management skills to navigate complex situations and drive alignment among senior leaders.
  • •Clear understanding of Group credit risk principles, policies, and statutory compliances.
Experience:5-8 yearsCorporate lendingWholesale banking
Education:Bachelor's
Skills:Risk managementStakeholder managementCommunicationInterpersonal skillsCommercial mindset

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn