Associate Auto Adjuster

USAA
Phoenix
Workplace: HybridFull timeUSD 48,340 - 50,340Function: Insurance & ActuarialEducation: high_schoolSkills: ["Customer service","Prioritization","Multi-tasking","Problem-solving","Documentation"]

Handle low-complexity, non-injury auto insurance claims for USAA members, working under supervision to investigate, evaluate, negotiate, and settle claims end-to-end. You’ll learn auto coverages through a fully paid four-month training program, document claim decisions, collaborate with internal and external partners, and use digital tools to deliver responsive, compliant member service. The role includes in-office training and ongoing support, with potential offsite days and occasional CAT-related travel.

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FursaFursa
USAA
USAA
2 days ago

Associate Auto Adjuster

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Handle low-complexity, non-injury auto insurance claims for USAA members, working under supervision to investigate, evaluate, negotiate, and settle claims end-to-end. You’ll learn auto coverages through a fully paid four-month training program, document claim decisions, collaborate with internal and external partners, and use digital tools to deliver responsive, compliant member service. The role includes in-office training and ongoing support, with potential offsite days and occasional CAT-related travel.
Location: Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Adjust low-complexity, non-injury auto claims presented by or against members under supervision, investigating, evaluating, negotiating, and settling in compliance with state laws and regulations.
  • •Acquire and apply knowledge of auto coverages (physical damage, liability, and common coverages such as comprehensive/collision, glass, roadside, and rental).
  • •Resolve claims through proactive problem solving and decision-making within authority guidelines while effectively prioritizing workload.
  • •Clearly document damage evaluation, investigation, negotiation, and settlement decisions.
  • •Collaborate with internal and external partners and communicate with members and claimants via multiple channels, including digital tools, to drive timely resolutions; support CAT response as needed.
Travel: Low travel

Pay and Benefits

Salary: USD 48,340 - 50,340
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental LeaveAdoption AssistancePaid LeavePaid HolidaysVolunteer HoursWellness Stipend

Key Requirements

  • •High School Diploma or equivalent experience or GED.
  • •Provide exceptional customer service by communicating clearly and professionally using multiple communication channels to process auto-claims information.
  • •Ability to prioritize and multi-task while navigating multiple business applications.
  • •Acquire an insurance adjuster license and applicable state registrations within 90 days of hire.
  • •Successful completion of a job-related assessments is required.
Experience:InsuranceAuto claimsP&C insurance
Education:High School
Skills:Customer servicePrioritizationMulti-taskingProblem-solvingDocumentation
Certifications:Insurance adjuster license

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn