CSG Product Senior Manager

Salesforce
Chicago
Workplace: HybridFull timeUSD 143,400 - 216,900 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Cross-functional leadership","Influence without authority","Leadership and communication","Structured thinking","Adaptability"]

Lead end-to-end development of repeatable, scalable Professional Services offerings by translating market insights and Salesforce product roadmaps into concepts, GTM kits, and launch-ready delivery models. Orchestrate cross-functional alignment across Sales, Product, Customer Success, Marketing, and Delivery while driving AI-first innovation using agentic workflows. Own portfolio performance metrics, establish governance and operating rhythms, and continuously refine offerings based on customer and AI-driven feedback.

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FursaFursa
Salesforce
Salesforce
1 day ago

CSG Product Senior Manager

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead end-to-end development of repeatable, scalable Professional Services offerings by translating market insights and Salesforce product roadmaps into concepts, GTM kits, and launch-ready delivery models. Orchestrate cross-functional alignment across Sales, Product, Customer Success, Marketing, and Delivery while driving AI-first innovation using agentic workflows. Own portfolio performance metrics, establish governance and operating rhythms, and continuously refine offerings based on customer and AI-driven feedback.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead end-to-end lifecycle of repeatable, scalable Professional Services offerings, aligning launch readiness with major platform releases.
  • •Build offering kits (GTM materials, delivery assets, pricing, enablement content) and refine scope through customer and stakeholder validation.
  • •Act as cross-functional central lead to drive alignment from concept to launch and establish offering development methodologies and governance.
  • •Drive AI adoption by embedding AI/agentic capabilities into customer-facing service solutions using internal agentic workflows.
  • •Define and monitor success metrics (adoption, pipeline, revenue, time-to-market) and use feedback loops to optimize the portfolio.

Pay and Benefits

Salary: USD 143,400 - 216,900 annually
Perks:MedicalDentalVisionHealth InsurancePaid ParentalLife InsuranceDisability Insurance401kEquity

Key Requirements

  • •Bachelor’s degree in Business Administration, Management or Strategy (or equivalent practical experience).
  • •8+ years in product management, service design, or commercializing professional services/consulting offerings from concept to launch.
  • •Deep understanding of Salesforce products (AI, Data, CRM) and how they integrate to solve enterprise challenges.
  • •Strong commercial acumen: target personas, use cases, pricing models, and delivery structures.
  • •Hands-on engagement with AI, generative AI, agentic systems, or automation to optimize business processes and services.
Education:Bachelor's in Business Administration, Management or Strategy
Skills:Cross-functional leadershipInfluence without authorityLeadership and communicationStructured thinkingAdaptability
Tech Stack:AIGenerative AIAgentic systemsAutomation

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor