Customer Service Representative (Part Time) - Lubbock

Prosperity Bancshares
United States
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: associatesSkills: ["Communication","Public relations","Organization","Ability to work under pressure","Customer service orientation"]

Provide customer service in the bank’s Customer Service Center by taking calls, resolving questions and problems, and maintaining professional customer relationships. Assist with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards, including opening, closing, and renewing accounts. Present and explain bank products and services, handle complaints professionally, and consistently meet call quality goals while protecting customer information.

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Prosperity Bancshares
Prosperity Bancshares
4 months ago

Customer Service Representative (Part Time) - Lubbock

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 11 months ago

Job Summary

Provide customer service in the bank’s Customer Service Center by taking calls, resolving questions and problems, and maintaining professional customer relationships. Assist with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards, including opening, closing, and renewing accounts. Present and explain bank products and services, handle complaints professionally, and consistently meet call quality goals while protecting customer information.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Take customer calls and provide excellent customer service in the Customer Service Center.
  • •Answer customer questions and solve problems by listening, collecting data, and securing accurate answers.
  • •Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards.
  • •Present and explain bank products and services, including opening/closing and maintaining relevant accounts and related services.
  • •Handle complaints professionally, maintain call quality goals, protect customer information, and maintain the bank’s professional reputation.

Key Requirements

  • •Associate degree or two years of related experience and/or training, or an equivalent combination of education and work-related experience.
  • •1 year of customer service experience.
  • •Preferred knowledge of the bank’s products, services, and policies/procedures.
  • •Excellent communication and public relations skills.
  • •Excellent computer skills, with strong organization and ability to work under pressure (including overtime as needed).
Experience:1+ years
Education:Associate's
Skills:CommunicationPublic relationsOrganizationAbility to work under pressureCustomer service orientation

Company Brief

Prosperity Bancshares
Operates Prosperity Bank, a Texas-based regional banking franchise offering commercial and consumer banking services, lending, treasury management, and wealth-related solutions through a network of branches across Texas and Oklahoma.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1983
WebsiteLinkedIn