Customer Care Consultant (Guang Zhou, CN)

Zurich Insurance
China
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focus","Patience","Empathy","Problem-solving","Team collaboration"]

Handle customer inquiries for Hong Kong insurance business via email, online chat, and some phone support. Answer post-sales questions for life and property insurance, manage claim initial reporting, guide customers through claim applications, and track progress. Perform end-to-end policy administration in systems, record interactions/feedback/complaints, and escalate complex issues to the right teams while collaborating with underwriting, claims, and operations teams.

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Zurich Insurance
Zurich Insurance
4 days ago

Customer Care Consultant (Guang Zhou, CN)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Handle customer inquiries for Hong Kong insurance business via email, online chat, and some phone support. Answer post-sales questions for life and property insurance, manage claim initial reporting, guide customers through claim applications, and track progress. Perform end-to-end policy administration in systems, record interactions/feedback/complaints, and escalate complex issues to the right teams while collaborating with underwriting, claims, and operations teams.
Location: China
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle customer inquiries promptly and accurately via email, online chat, and limited voice calls.
  • •Answer post-sales questions for life and property insurance.
  • •Process claim initial reporting, guide customers through claim application steps, and track claim progress.
  • •Perform end-to-end policy administration (new policy entry, changes, renewals, endorsements) and maintain accurate customer/policy data.
  • •Record customer interactions/feedback/complaints and collaborate with internal teams and the Hong Kong team; escalate out-of-scope issues.

Key Requirements

  • •Fluent in Cantonese and Mandarin, with strong bilingual (Chinese and English) written and verbal communication skills.
  • •Customer service or administrative clerk experience is preferred.
  • •Strong online chat ability to handle multiple conversations accurately and professionally.
  • •Excellent email writing skills with clear, professional, customer-friendly communication.
  • •High attention to detail and accuracy when entering and processing policy data.
Skills:Customer focusPatienceEmpathyProblem-solvingTeam collaboration
Languages:CantoneseMandarinEnglish
Tech Stack:EmailOnline chatPolicy administration system

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn