IT Support Engineer

Tarro
Philippines
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 2+ yearsSkills: ["Communication","Problem-solving","Teamwork","Customer service","Time management"]

IT Support Engineer at Tarro will provide on-site or remote technical support for end-users, handling hardware, software, and network issues. You’ll install/configure systems, assist with outages, and collaborate with engineering to resolve production problems while maintaining SLAs and building internal docs.

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Tarro
Tarro
4 months ago

IT Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

IT Support Engineer at Tarro will provide on-site or remote technical support for end-users, handling hardware, software, and network issues. You’ll install/configure systems, assist with outages, and collaborate with engineering to resolve production problems while maintaining SLAs and building internal docs.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Monitor and maintain computer systems and networks.
  • •Provide troubleshooting and debugging of production applications and general network issues.
  • •Respond to service requests in a timely manner and manage tickets with IT vendors as needed.
  • •Coordinate with engineering and transition application issues, opening and following up on support tickets.
  • •Develop and maintain internal IT documentation and standard procedures.

Key Requirements

  • •Extensive experience with Linux, Windows and MacOS.
  • •At least 2 years of experience with IT operations and handling production support issues.
  • •Basic network administration (WAN, LAN, DNS and DHCP) and working knowledge of network tools (SSH, ping, telnet, traceroute, etc.).
  • •Knowledge of ITAM, MDM, Google Workspace and Jira ticketing.
  • •Experience troubleshooting production issues and deploying fixes/upgrades using Jenkins and Ansible.
Experience:2+ years
Skills:CommunicationProblem-solvingTeamworkCustomer serviceTime management
Tech Stack:LinuxWindowsMacOSVPNJiraJenkinsAnsibleGrafanaGoogle WorkspaceMDMITAMSSHTracerouteDNSDHCPWANLAN

Company Brief

Tarro
Tarro provides a SaaS platform that helps businesses automate customer onboarding, identity verification, and fraud prevention via API integrations, workflow automation, and analytics to improve conversion and compliance.
Industry: Fintech Infrastructure
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