CSR / Teller - Aurora DT - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeUSD 43,680 - 67,700 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Communication","Problem-solving","Sound judgment"]

Provide excellent customer service in a retail banking environment by listening to customer needs, answering questions, and following up to resolve issues. Handle extensive cash-related duties, maintain accurate balancing records, and stay current on policies and procedures. Use consultative referrals to connect customers with bankers and business partners, and route more complex problems to the appropriate lead. Ensure ethical conduct, confidentiality, and strong customer experience.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

CSR / Teller - Aurora DT - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide excellent customer service in a retail banking environment by listening to customer needs, answering questions, and following up to resolve issues. Handle extensive cash-related duties, maintain accurate balancing records, and stay current on policies and procedures. Use consultative referrals to connect customers with bankers and business partners, and route more complex problems to the appropriate lead. Ensure ethical conduct, confidentiality, and strong customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Listen to customers’ needs, ask questions, and guide them to appropriate financial solutions.
  • •Provide follow-up on customer questions to find solutions to issues.
  • •Perform daily office responsibilities with the platform team and maintain efficient office operations.
  • •Maintain balancing records in line with policy, identify and correct outages, and enlist help as needed.
  • •Make consultative referrals to bankers and business partners and route complex issues to the appropriate leadership.

Pay and Benefits

Salary: USD 43,680 - 67,700 annually

Key Requirements

  • •High school diploma or GED.
  • •Ability to handle extensive cash handling.
  • •Experience interacting comfortably and confidently with the public.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Education:High School
Skills:Customer serviceConfidentialityCommunicationProblem-solvingSound judgment

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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