General Dynamics

3 weeks ago

Customer Service Support Specialist - TS/SCI with Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Support student training and instructors as part of an enterprise IT environment, helping ensure systems and end-user operations run safely and effectively. Work onsite with standard desktop hardware and application suites (including Microsoft Office and Outlook), handle multiple tasks with minimal supervision, and troubleshoot complex user requirements. You’ll maintain equipment and connectivity by disconnecting, relocating, and reconnecting laptops and IT gear while operating under TS/SCI with polygraph requirements.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Support student training/instructors and help ensure agencies operate effectively through enterprise IT support.
•Provide user support by soliciting and defining complex user requirements and resolving complex problems with partners and technical personnel.
•Handle multiple tasks simultaneously with minimal supervision while reacting to quickly changing requirements.
•Disconnect, relocate, and reconnect laptops and IT equipment as part of equipment support and setup.
•Follow information security technologies and security guidelines while serving as a security custodian.

Travel: Low travel

Pay and Benefits

Salary: USD 70,658 - 92,403 annually

Perks:401kHealth InsuranceDentalVisionPaid LeaveParental LeaveLearning Budget

Key Requirements

•Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications/training, or work experience.
•3+ years of related experience.
•Demonstrated experience working with Windows-based PCs and standard application suites including Microsoft Office, Outlook, and Skype.
•Demonstrated ability to communicate verbally and in writing and work with partners at all levels while handling multiple tasks with minimal supervision.
•TS/SCI with Polygraph clearance and U.S. citizenship required.

Experience:3+ years

Education:Bachelor's in Computer Science, Engineering

Skills:CommunicationMultitaskingProblem-solvingCustomer serviceWorking under pressure

Tech Stack:WindowsMicrosoft OfficeMicrosoft OutlookSkypeHardware

Eligibility

Security Clearance:TS/SCI with Polygraph

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

3 weeks ago

Customer Service Support Specialist - TS/SCI with Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Support student training/instructors and help ensure agencies operate effectively through enterprise IT support.
•Provide user support by soliciting and defining complex user requirements and resolving complex problems with partners and technical personnel.
•Handle multiple tasks simultaneously with minimal supervision while reacting to quickly changing requirements.
•Disconnect, relocate, and reconnect laptops and IT equipment as part of equipment support and setup.
•Follow information security technologies and security guidelines while serving as a security custodian.

Travel: Low travel

Pay and Benefits

Salary: USD 70,658 - 92,403 annually

Perks:401kHealth InsuranceDentalVisionPaid LeaveParental LeaveLearning Budget

Key Requirements

•Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications/training, or work experience.
•3+ years of related experience.
•Demonstrated experience working with Windows-based PCs and standard application suites including Microsoft Office, Outlook, and Skype.
•Demonstrated ability to communicate verbally and in writing and work with partners at all levels while handling multiple tasks with minimal supervision.
•TS/SCI with Polygraph clearance and U.S. citizenship required.

Experience:3+ years

Education:Bachelor's in Computer Science, Engineering

Skills:CommunicationMultitaskingProblem-solvingCustomer serviceWorking under pressure

Tech Stack:WindowsMicrosoft OfficeMicrosoft OutlookSkypeHardware

Eligibility

Security Clearance:TS/SCI with Polygraph

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn