Technical Account Manager Architect - Japan

ClickHouse
Japan
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Teamwork","Empathy","Problem-solving","Self-driven"]

Own consultative technical support for strategic enterprise accounts, partnering with Sales to drive onboarding, production launches, and POCs. Provide architectural, technical, and migration guidance while leading escalations, projects, and customer meetings. Handle ownership and oversight of L3 escalated support cases in close collaboration with Support L1/L2, Engineering, and Product. Travel to Tokyo for in-person support as needed and mentor new team members.

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FursaFursa
ClickHouse
ClickHouse
2 days ago

Technical Account Manager Architect - Japan

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Last checked: 15 hours agoStatus: Live

Job Summary

Own consultative technical support for strategic enterprise accounts, partnering with Sales to drive onboarding, production launches, and POCs. Provide architectural, technical, and migration guidance while leading escalations, projects, and customer meetings. Handle ownership and oversight of L3 escalated support cases in close collaboration with Support L1/L2, Engineering, and Product. Travel to Tokyo for in-person support as needed and mentor new team members.
Location: Japan
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide consultative TAM support for strategic customers/prospects, including onboarding coordination, escalations, communications, documentation, and roadmap guidance.
  • •Work with enterprise users and prospects on onboarding, production launches, and POCs identified by Sales.
  • •Provide architectural, technical, and migration guidance to enable ongoing user/customer success.
  • •Own and oversee L3 support cases and escalations, collaborating with Support L1/L2, Engineering, and Product.
  • •Assist in building support enablement through Docs/Knowledge Base/Reference Architecture and assist with QA needs, while mentoring new team members.
Travel: High travel

Pay and Benefits

Perks:Health InsuranceEquityHome Office

Key Requirements

  • •5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles.
  • •5+ years of relevant experience implementing, operating, and/or supporting scalable, fault-tolerant, distributed database management systems (DBMS).
  • •Technical depth across DBMS, OLAP, Cloud/SaaS, distributed systems software engineering, and Linux/Unix.
  • •Hands-on experience with Kubernetes and system/network administration, and exposure to big data.
  • •5+ years leading and shipping large-scope technical projects with multiple engineers, plus strong customer-facing communication skills.
Experience:5+ yearsEnterpriseSaaSDistributed systemsDatabasesBig data
Skills:CommunicationTeamworkEmpathyProblem-solvingSelf-driven
Tech Stack:AWSGCPAzureEC2LinuxUnixKubernetesDBMSOLAPCloud/SaaSDistributed systemsBig data

Company Brief

ClickHouse
Develops ClickHouse, a high-performance open-source columnar database for real-time analytics, enabling fast querying and processing of large volumes of data for analytics, monitoring, and business intelligence workloads.
Industry: Data Infrastructure
Headquarters: Menlo Park, United States
Founded: 2016
WebsiteLinkedIn