Senior Cloud Support Engineer

Crusoe
Dallas
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Customer service","Problem-solving","Prioritization","Teamwork"]

Join Crusoe Cloud as a Senior Cloud Support Engineer to empower customers with GPU compute power for AI workloads. You’ll own technical support, manage on-call rotations, troubleshoot VMs and hardware, collaborate with SRE/Networking/Storage teams, and contribute to onboarding/knowledge bases while advancing Crusoe’s sustainable AI infrastructure mission.

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FursaFursa
Crusoe
Crusoe
2 months ago

Senior Cloud Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Join Crusoe Cloud as a Senior Cloud Support Engineer to empower customers with GPU compute power for AI workloads. You’ll own technical support, manage on-call rotations, troubleshoot VMs and hardware, collaborate with SRE/Networking/Storage teams, and contribute to onboarding/knowledge bases while advancing Crusoe’s sustainable AI infrastructure mission.
Location: Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
  • •Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
  • •Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
  • •Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
  • •Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kLife InsuranceDisabilityCommuter BenefitsCell PhoneParental LeaveVolunteer Time

Key Requirements

  • •Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
  • •Strong Linux CLI skills in Linux environments.
  • •Proficiency with Git for code management and collaboration.
  • •5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
  • •Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
Experience:Cloud computingAI infrastructureHPC
Education:Bachelor's
Skills:CommunicationCustomer serviceProblem-solvingPrioritizationTeamwork
Languages:English
Tech Stack:KubernetesSlurmTerraformGrafanaAWSAzureGCPLinuxInfinibandRDMARoCESDN

Company Brief

Crusoe
Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.
Industry: Data Centers
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Denver, United States
Founded: 2018
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor