Crusoe

4 weeks ago

Senior Cloud Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Join Crusoe Cloud as a Senior Cloud Support Engineer to empower customers with GPU compute power for AI workloads. You’ll own technical support, manage on-call rotations, troubleshoot VMs and hardware, collaborate with SRE/Networking/Storage teams, and contribute to onboarding/knowledge bases while advancing Crusoe’s sustainable AI infrastructure mission.

Location: Dallas

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
•Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
•Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
•Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
•Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kLife InsuranceDisabilityCommuter BenefitsCell PhoneParental LeaveVolunteer Time

Key Requirements

•Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
•Strong Linux CLI skills in Linux environments.
•Proficiency with Git for code management and collaboration.
•5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
•Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).

Experience:Cloud computingAI infrastructureHPC

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingPrioritizationTeamwork

Languages:English

Tech Stack:KubernetesSlurmTerraformGrafanaAWSAzureGCPLinuxInfinibandRDMARoCESDN

Company Brief

Crusoe

Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Crusoe

4 weeks ago

Senior Cloud Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Dallas

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
•Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
•Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
•Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
•Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kLife InsuranceDisabilityCommuter BenefitsCell PhoneParental LeaveVolunteer Time

Key Requirements

•Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
•Strong Linux CLI skills in Linux environments.
•Proficiency with Git for code management and collaboration.
•5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
•Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).

Experience:Cloud computingAI infrastructureHPC

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingPrioritizationTeamwork

Languages:English

Tech Stack:KubernetesSlurmTerraformGrafanaAWSAzureGCPLinuxInfinibandRDMARoCESDN

Company Brief

Crusoe

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor