1 week ago

Field Tech Associate - Decatur

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Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Provide on-site end-user support in Decatur, Georgia, delivering installs, moves, adds, changes, decommissions, refreshes, and break-fix hardware and software. Troubleshoot and reimage Windows systems, support network “smart hands,” and help secure VDI environments. Coordinate with client end users, meet SLA targets, update incidents/requests and asset management records, remediate using advanced tools, and escalate critical environment-impacting issues to the Field Services Supervisor.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Perform end-user support service delivery including installs, moves, adds, changes, decommissions, refreshes, and hardware/software break-fix.
•Troubleshoot and reimage Windows systems and remediate incidents using advanced tools and technical knowledge.
•Provide network “smart hands” support and smart-hand support for Security and VDI per managed client processes and procedures.
•Coordinate with client end users on expectations, availability schedules, and required processes.
•Maintain SLA compliance and update the system of record for delivery incidents/requests and asset management information.

Travel: Low travel

Pay and Benefits

Salary: USD 46,580 - 63,020 annually

Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceDisability InsuranceLong-term DisabilityLife And

Key Requirements

•3+ years of end-user support experience in desktop support and ITSM (Incident, Request, and IMAC).
•3+ years of desktop support experience with standard applications (e.g., Word, Excel, PowerPoint, Adobe Acrobat) and customer-specific apps.
•3+ years of hands-on hardware support including video conferencing, desktops/laptops, printers, scanners, desk phones, and smart-hand support for IMAC-D.
•3+ years of end-user support experience with Citrix, VPN, antivirus, and SCCM client tools (plus tools like SonicWall and Cisco).
•Must be able to pass GBI fingerprinting/background check and Georgia DOR tax clearance within 30 days of hire.

Experience:3+ yearsEnd-user supportDesktop supportITSMIT services

Skills:Customer coordinationTroubleshootingTime managementService deliveryContinuous improvement

Licenses:Active driver’s license

Certifications:CompTIA A+

Tech Stack:WindowsITSMIncidentRequestIMACIMAC-DCitrixVPNAntivirusSCCMSonicWallCiscoF5 VPNVDIWordExcelPowerPointAdobe AcrobatFlash playerSmart hand support

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT