Automation Strategist, Customer Success

Zapier
United States, Canada
Workplace: RemoteFull timeFunction: OtherExperience: 5+ yearsSkills: ["Communication","Strategic thinking","Relationship management","Problem-solving","Systems thinking"]

Automation Strategist collaborates with enterprise customers to shape automation strategy, identify high-value use cases, and drive AI-enabled transformation. The role blends strategic advisory, orchestration design, and value-focused relationship expansion within Zapier’s Customer Success organization, requiring systems thinking, cross-functional coordination, and measurable ROI focus across USA & Canada enterprise accounts.

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FursaFursa
Zapier
Zapier
6 months ago

Automation Strategist, Customer Success

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Last checked: 4 hours agoStatus: Live

Job Summary

Automation Strategist collaborates with enterprise customers to shape automation strategy, identify high-value use cases, and drive AI-enabled transformation. The role blends strategic advisory, orchestration design, and value-focused relationship expansion within Zapier’s Customer Success organization, requiring systems thinking, cross-functional coordination, and measurable ROI focus across USA & Canada enterprise accounts.
Location: United States, Canada
Workplace: Remote
Employment Type: Full time

Key Responsibilities

  • •Guide Customers’ Automation Strategy by building deep relationships to uncover goals and priorities, advising on governance and cross-functional program structure, and helping customers adopt AI-orchestrated processes across lines of business.
  • •Discover and Deploy High-Value Use Cases by identifying automation opportunities, co-designing scalable implementation patterns with stakeholders, translating business problems into orchestration strategies, and quantifying impact.
  • •Drive Customer Outcomes by demonstrating ROI, accelerating renewal and expansion through deeper customer maturity, and expanding automation usage across accounts.
  • •Collaborate Across Zapier by partnering with Sales, Support, Product, and other teams to deliver a unified customer experience and influence roadmap decisions.
  • •Build a World-Class Program by scaling automation strategy methodologies, frameworks, and assets to make Zapier the enterprise default choice globally.

Key Requirements

  • •5+ years in SaaS (customer success, consulting, solutions, enterprise product or similar process and system strategy roles)
  • •ability to operate across executive sponsors to execution teams
  • •strong communication and stakeholder management skills
  • •ability to translate business goals into automation solutions and value
  • •data-informed decision making and ROI focus
Experience:5+ yearsSaaSEnterprise software
Skills:CommunicationStrategic thinkingRelationship managementProblem-solvingSystems thinking
Languages:English

Company Brief

Zapier
Provides a no-code automation platform that connects apps and automates workflows for businesses and individuals, enabling integrations between thousands of web applications to streamline repetitive tasks and improve productivity.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Founded: 2011
WebsiteLinkedIn