Customer Care Specialist (Full-Time)

Lucid Motors
United States
Workplace: HybridFull timeUSD 21 - 25 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Customer-first","Emotional intelligence","Communication","Detail-oriented","Critical thinking"]

Assist Lucid vehicle owners with technical issues across vehicle hardware and software through phone, email, SMS, and chat. Own and resolve customer support cases, maintain the knowledge base by creating tech tips, and evaluate troubleshooting and compatibility between new and updated technology. Help ensure vehicle components function optimally, while demonstrating emotional intelligence, privacy-conscious data handling, and strong communication in a high-volume environment.

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Lucid Motors
Lucid Motors
5 hours ago

Customer Care Specialist (Full-Time)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Assist Lucid vehicle owners with technical issues across vehicle hardware and software through phone, email, SMS, and chat. Own and resolve customer support cases, maintain the knowledge base by creating tech tips, and evaluate troubleshooting and compatibility between new and updated technology. Help ensure vehicle components function optimally, while demonstrating emotional intelligence, privacy-conscious data handling, and strong communication in a high-volume environment.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical assistance to customers via phone, email, SMS, and chat.
  • •Respond to customer concerns with urgency and ownership to resolve issues.
  • •Maintain and update the knowledge base by creating, editing, and posting tech tips.
  • •Assess troubleshooting and evaluate compatibility between new/updated technology and existing systems.
  • •Ensure Lucid vehicle components work optimally and maintain customer confidence using expert product knowledge and relationship-building.

Pay and Benefits

Salary: USD 21 - 25 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid LeavePaid Holidays401kEquityAnnual Bonus

Key Requirements

  • •2+ years of experience in technical support and troubleshooting
  • •Availability to work weekends and flexible schedules to support customers 365 days of the year
  • •Full-time attendance during 3-week training is mandatory
  • •High school Diploma or GED required
  • •Excellent communication and technical comprehension skills with strong attention to detail
Experience:2+ yearsAutomotiveElectric vehiclesEV
Education:High School
Skills:Customer-firstEmotional intelligenceCommunicationDetail-orientedCritical thinking
Languages:Canadian FrenchSpanish
Tech Stack:MS Office SuiteOutlookCRMMac OSPhoneEmailSMSChat

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn