Consumer Banker III

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 2+ yearsEducation: high_schoolSkills: ["Customer experience","Consultative communication","Decision-making","Business acumen","Risk awareness"]

Deliver an exceptional customer experience by building and growing relationships with existing customers through outbound phone outreach. Use consultative customer need assessments to recommend Fifth Third consumer banking products across the customer lifecycle. Maintain expert knowledge of available products and processes, analyze customer credit data to match appropriate solutions, and collaborate with internal partners to ensure needs are met while following risk management and ethical conduct requirements.

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Fifth Third Bancorp
Fifth Third Bancorp
1 hour ago

Consumer Banker III

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Deliver an exceptional customer experience by building and growing relationships with existing customers through outbound phone outreach. Use consultative customer need assessments to recommend Fifth Third consumer banking products across the customer lifecycle. Maintain expert knowledge of available products and processes, analyze customer credit data to match appropriate solutions, and collaborate with internal partners to ensure needs are met while following risk management and ethical conduct requirements.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Proactively build, maintain, and grow relationships with customers in an unassigned book of business through outbound calling.
  • •Apply consumer banking product knowledge and financial need assessment tools to help customers achieve their goals.
  • •Use a consultative approach to uncover needs and tailor recommendations/solutions.
  • •Maintain working knowledge of products, services, and processes.
  • •Analyze customer credit data and collaborate with internal partners to ensure appropriate solutions and customer needs are met.

Key Requirements

  • •High School Diploma/GED and 2 years customer service or call center experience, or college degree or equivalent military experience.
  • •Experience in a sales environment; experience in the financial industry is a plus.
  • •Ability to manage customer experience and provide financial consultation over the phone.
  • •Ability to professionally represent Fifth Third Bank in verbal and written communication.
  • •Comply with S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
Experience:2+ yearsFinancial servicesConsumer bankingCall center
Education:High School
Skills:Customer experienceConsultative communicationDecision-makingBusiness acumenRisk awareness
Licenses:S.A.F.E. Act registration (NMLS MU4R)

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
Glassdoor
Glassdoor: 3.7
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