GTC Investor Call Center Specialist

Home BancShares
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Organizational","Interpersonal communication","Customer relations","Communication","Critical thinking","Problem-solving"]

Answer a high volume of incoming client calls and return call-backs, and respond to client email requests. Research client inquiries, troubleshoot and resolve basic technical issues during a single interaction, and provide clear, organized information. Process fee and transaction payments by credit card, support operational needs, and complete required BSA/AML and other compliance training. Maintain a constant state of alertness while delivering an effective client experience.

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Home BancShares
Home BancShares
3 weeks ago

GTC Investor Call Center Specialist

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Last checked: 9 hours agoStatus: Live

Job Summary

Answer a high volume of incoming client calls and return call-backs, and respond to client email requests. Research client inquiries, troubleshoot and resolve basic technical issues during a single interaction, and provide clear, organized information. Process fee and transaction payments by credit card, support operational needs, and complete required BSA/AML and other compliance training. Maintain a constant state of alertness while delivering an effective client experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer a large volume of incoming client calls and complete daily call-backs.
  • •Reply to client email requests daily.
  • •Research client inquiries and provide solutions in a timely manner.
  • •Troubleshoot and resolve basic technical problems over the phone to maximize customer experience.
  • •Process fee payments and transaction fees by credit card, and complete required BSA/AML and other compliance training.

Key Requirements

  • •High school or GED, plus specialized schooling/on-the-job education in a specific skill area.
  • •7 to 11 months related experience and/or training (or an equivalent combination of education and experience).
  • •Ability to read and understand simple instructions and write simple correspondence and routine reports.
  • •Ability to compute rate, ratio, and percent, and prepare/interpret bar graphs.
  • •Ability to perform troubleshooting and resolve basic technical problems over the phone in a single interaction.
Education:High School
Skills:OrganizationalInterpersonal communicationCustomer relationsCommunicationCritical thinkingProblem-solving
Tech Stack:Microsoft OfficeWord processingSpreadsheetsInternetEmailDatabase software10-KeyAccountingAlphanumeric data entryProgramming Languages

Company Brief

Home BancShares
Bank holding company that operates Centennial Bank and provides commercial and consumer banking services, including lending, deposits, treasury management, and online banking. Serves individuals, businesses, and public entities across the southern United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Conway, United States
Founded: 1998
WebsiteLinkedIn