Enterprise Customer Success Manager

Samsara
California, United States
Workplace: RemoteFull timeUSD 97,877.5 - 148,050 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Priority management","Emotional intelligence","Problem-solving","Executive communication","Stakeholder management"]

Own multi-year customer success for mid-to-large enterprise accounts after implementation, building joint success plans that translate IoT-driven operational insights into measurable safety, efficiency, and sustainability outcomes. Lead executive-level business reviews, facilitate workshops, and align cross-functionally with Sales, Sales Engineering, Product, and Support to drive adoption, expansion, and long-term partnership across complex enterprise organizations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Samsara
Samsara
3 days ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own multi-year customer success for mid-to-large enterprise accounts after implementation, building joint success plans that translate IoT-driven operational insights into measurable safety, efficiency, and sustainability outcomes. Lead executive-level business reviews, facilitate workshops, and align cross-functionally with Sales, Sales Engineering, Product, and Support to drive adoption, expansion, and long-term partnership across complex enterprise organizations.
Location: California, United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Ensure enterprise customers increase safety, efficiency, and sustainability outcomes using the IoT platform.
  • •Conduct workshops and partner with customers to develop joint success plans with clear metrics and timelines.
  • •Lead data-driven business reviews with senior decision-makers and align measurable outcomes to operational priorities.
  • •Translate platform expertise into multi-product, industry-specific value narratives to drive adoption, expansion, and long-term partnership.
  • •Work cross-functionally with Sales, Support, Sales Engineering, Product, and internal leadership to remove barriers and enable real-world innovation.
Travel: Medium travel

Pay and Benefits

Salary: USD 97,877.5 - 148,050 annually
Perks:Health InsuranceParental LeaveLearning Budget

Key Requirements

  • •4+ years of experience in a Senior Customer Success, Account Management, or strategic consulting role.
  • •Strong priority management and high emotional intelligence for leading through complex, high-visibility enterprise accounts.
  • •Adept at solving complex problems and communicating effectively with executive stakeholders.
  • •Proven ability to build trust and communicate with multiple stakeholders including executives, Sales, Product, Support, Engineering, and end users.
  • •Bachelor’s degree from a 4-year institution.
Experience:4+ yearsEnterprise SaaS
Education:Bachelor's
Skills:Priority managementEmotional intelligenceProblem-solvingExecutive communicationStakeholder management
Languages:English

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn