Call Center Analyst

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Persuasion","Active listening","Customer empathy","Resilience"]

Drive outbound sales for telecom products/services by engaging Canada-based customers and recommending tailored offers based on needs. Make high-volume calls, handle objections, and consistently hit daily, weekly, and monthly targets. Maintain accurate CRM records, follow scripts and quality/process standards, and deliver strong customer experiences while maximizing revenue. This entry-level role includes paid training and a work-from-office schedule aligned to North American time zones.

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FursaFursa
NTT
NTT
2 weeks ago

Call Center Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Drive outbound sales for telecom products/services by engaging Canada-based customers and recommending tailored offers based on needs. Make high-volume calls, handle objections, and consistently hit daily, weekly, and monthly targets. Maintain accurate CRM records, follow scripts and quality/process standards, and deliver strong customer experiences while maximizing revenue. This entry-level role includes paid training and a work-from-office schedule aligned to North American time zones.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:Health InsuranceVisionDentalEmployee AssistancePaid TrainingRrspDisability

Key Requirements

  • •Graduate eligibility (flexible based on communication skills).
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability.
  • •Active listening and customer empathy.
  • •Basic system/CRM handling, with resilience to handle rejection.
Experience:3-5 yearsBPOSales
Education:Bachelor's
Skills:CommunicationPersuasionActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRMCRM records

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn